[Vtigercrm-developers] Asterisk Good News

Wed Aug 27 06:17:48 GMT 2014

Would be good to have a solid working system.
In general clients react very positive about the PBX connection option and feel it is important for their customer relation to see who is calling and to record the call data.
I have a basic understanding of Asterisk and struggle for days to get things working.

Good if there is a bit more attention to this module and how to get things working. I believe someone was working on a more standard SIP solution?

Bastiaan Houtkooper
Zebra Hosting

On 27 aug. 2014, at 03:42, Prasad <prasad at vtiger.com<mailto:prasad at vtiger.com>> wrote:

We will further follow up off the list and update the thread here again.

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On Wed, Aug 27, 2014 at 7:05 AM, vtiger at camden.net<mailto:vtiger at camden.net> <vtiger at camden.net<mailto:vtiger at camden.net>> wrote:
closed source / open source no matter as long as it works and does no harm, but as it stands now I am surly not the the only asterisk admin that is going to feel this way about your product

and you already are using AMI

from your webapp.sh data stream

65423 [Asterisk-Java ManagerConnection-0-Reader-0] INFO org.asteriskjava.manager.internal.ManagerConnectionImpl - Connected via Asterisk Call Manager/1.3

thats a AMI connection, made with the the AMI user credentials in vtiger pbx manager and manger.conf

________________________________
From: "Prasad" <prasad at vtiger.com<mailto:prasad at vtiger.com>>
Sent: Tuesday, August 26, 2014 8:03 PM
To: "vtiger at camden.net<mailto:vtiger at camden.net>" <vtiger at camden.net<mailto:vtiger at camden.net>>, "vtigercrm-developers at lists.vtigercrm.com<mailto:vtigercrm-developers at lists.vtigercrm.com>" <vtigercrm-developers at lists.vtigercrm.com<mailto:vtigercrm-developers at lists.vtigercrm.com>>

Subject: Re: [Vtigercrm-developers] Asterisk Good News

We don't have in-house expertise working with AMI.

VtigerAsteriskApp is a web-app that connects AGI and Vtiger CRM -
does no magic  other than proxying the requests to AGI using the library<https://github.com/srt/asterisk-java>.
We have no short-term plans to make it open-souce than making
the distribution  will be made freely downloadable.

We would follow up on the issue reported soon.

Regards,
Prasad

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On Wed, Aug 27, 2014 at 4:43 AM, vtiger at camden.net<mailto:vtiger at camden.net> <vtiger at camden.net<mailto:vtiger at camden.net>> wrote:
try [from-trunk] or any other context that only fires on inbound call from outside, should take care of that issue

though this is not ready for production, after a week of testing its unstable

worked fine for a few days, then:

it got stuck in endless loop repetitively notifying vtiger users of a inbound call

over the weekend it did something in which all extensions that where in vtiger no longer ring though call queues, even after removing them from vtiger, all the extensions that where not in vtiger still work

now we are dealing trying to deal with (on click to call)

the webapp.sh data stream reports

ug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
INFO: Sending call originate request to asterisk
Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
INFO: Context:[vtiger_outbound]
Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
INFO: From: 101 -> To: 18032433300
Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
INFO: Outgoing Call Response: Error
Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
INFO: Asterisk Response: Extension does not exist.

no data seen in AMI, CLI, or agi.sh, and it never has wrote any file to its log directory

101 is a good extension, we can send an origination command directly to AMI and it works just fine

our primary business is hosting PBX, some of our clients have requested a hosted CRM to go along with it, to replace products like ACT that work just fine with click to call and notification via TAPI drivers

we have some big concerns about this closed source java based AGI approach, its not needed for anything vtiger is really trying to do, at least as advertised, and it seems to want to take over and be a mini PBX inside the PBX, its making its own CDR records, forcing all calls to be recorded, and we are not sure what else but its apparently capable of changing how extensions work in call queues

it would be nice if vtiger developers just gave in and used the AMI for origination and notification (they are doing that anyway in there AGI) and used SQL to tie vtiger records to Asterisk CDR records and call recordings if any even exist

if this dont get fixed and these issues get addressed soon, we may look into trying to fool vtiger into firing our own php AGI for click to call, and just use the our own windows system tray call notification, or start looking into other CRM solutions altogether

________________________________
From: "Zebra Hosting" <support at zebrahosting.eu<mailto:support at zebrahosting.eu>>
Sent: Tuesday, August 26, 2014 12:36 PM

To: "vtigercrm-developers at lists.vtigercrm.com<mailto:vtigercrm-developers at lists.vtigercrm.com>" <vtigercrm-developers at lists.vtigercrm.com<mailto:vtigercrm-developers at lists.vtigercrm.com>>
Subject: Re: [Vtigercrm-developers] Asterisk Good News

Had some time to play around with the PBX setup:

Setup is a fresh AsteriskNow with one trunk (voipbuster) where I only
allow to call out to my own mobile phone for now.
In and out calling works fine. Internal too.

Allow SIP guests and Allow Anonymus inbound SIP calls are both off for
security. (Unbelievable amount of idiots trying to hack in there)
0.0.0.0/0.0.0.0<http://0.0.0.0/0.0.0.0> is denied but 127.0.0.1, office and vTiger IP are allowed.

setup a manager called vtiger with the same permit/deny and basically all
rights. Did not work so went back to admin user/manager for now.

In the ³from-internal context I have exten =>
_X.,1,agi(agi://127.0.0.1/incoming.agi<http://127.0.0.1/incoming.agi>) but it stops all internal calls...

Any suggestions?

_______________________________________________
http://www.vtiger.com/

_______________________________________________
http://www.vtiger.com/

_______________________________________________
http://www.vtiger.com/

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