[Vtigercrm-developers] Asterisk Good News

[Prasad]

We will further follow up off the list and update the thread here again.

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On Wed, Aug 27, 2014 at 7:05 AM, vtiger at camden.net <vtiger at camden.net>
wrote:

> closed source / open source no matter as long as it works and does no
> harm, but as it stands now I am surly not the the only asterisk admin that
> is going to feel this way about your product
>
> and you already are using AMI
>
> from your webapp.sh data stream
>
> 65423 [Asterisk-Java ManagerConnection-0-Reader-0] INFO
> org.asteriskjava.manager.internal.ManagerConnectionImpl - Connected via
> Asterisk Call Manager/1.3
>
> thats a AMI connection, made with the the AMI user credentials in vtiger
> pbx manager and manger.conf
>
>
>
>
>
> ------------------------------
> *From*: "Prasad" <prasad at vtiger.com>
> *Sent*: Tuesday, August 26, 2014 8:03 PM
> *To*: "vtiger at camden.net" <vtiger at camden.net>, "
> vtigercrm-developers at lists.vtigercrm.com" <
> vtigercrm-developers at lists.vtigercrm.com>
>
> *Subject*: Re: [Vtigercrm-developers] Asterisk Good News
>
>  We don't have in-house expertise working with AMI.
>
>  VtigerAsteriskApp is a web-app that connects AGI and Vtiger CRM -
> does no magic  other than proxying the requests to AGI using the library
> <https://github.com/srt/asterisk-java>.
>  We have no short-term plans to make it open-souce than making
> the distribution  will be made freely downloadable.
>
> We would follow up on the issue reported soon.
>
> Regards,
> Prasad
>
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> <https://discussions.vtiger.com>*I* Website <https://www.vtiger.com/>
>
> On Wed, Aug 27, 2014 at 4:43 AM, vtiger at camden.net <vtiger at camden.net>
> wrote:
>>
>> try [from-trunk] or any other context that only fires on inbound call
>> from outside, should take care of that issue
>>
>>
>> though this is not ready for production, after a week of testing its
>> unstable
>>
>> worked fine for a few days, then:
>>
>> it got stuck in endless loop repetitively notifying vtiger users of a
>> inbound call
>>
>> over the weekend it did something in which all extensions that where in
>> vtiger no longer ring though call queues, even after removing them from
>> vtiger, all the extensions that where not in vtiger still work
>>
>> now we are dealing trying to deal with (on click to call)
>>
>> the webapp.sh data stream reports
>>
>> ug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
>> INFO: Sending call originate request to asterisk
>> Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
>> INFO: Context:[vtiger_outbound]
>> Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
>> INFO: From: 101 -> To: 18032433300
>> Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
>> INFO: Outgoing Call Response: Error
>> Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
>> INFO: Asterisk Response: Extension does not exist.
>>
>>
>>
>> no data seen in AMI, CLI, or agi.sh, and it never has wrote any file to
>> its log directory
>>
>> 101 is a good extension, we can send an origination command directly to
>> AMI and it works just fine
>>
>>
>> our primary business is hosting PBX, some of our clients have requested a
>> hosted CRM to go along with it, to replace products like ACT that work just
>> fine with click to call and notification via TAPI drivers
>>
>> we have some big concerns about this closed source java based AGI
>> approach, its not needed for anything vtiger is really trying to do, at
>> least as advertised, and it seems to want to take over and be a mini PBX
>> inside the PBX, its making its own CDR records, forcing all calls to be
>> recorded, and we are not sure what else but its apparently capable of
>> changing how extensions work in call queues
>>
>> it would be nice if vtiger developers just gave in and used the AMI for
>> origination and notification (they are doing that anyway in there AGI) and
>> used SQL to tie vtiger records to Asterisk CDR records and call recordings
>> if any even exist
>>
>> if this dont get fixed and these issues get addressed soon, we may look
>> into trying to fool vtiger into firing our own php AGI for click to call,
>> and just use the our own windows system tray call notification, or start
>> looking into other CRM solutions altogether
>>
>>
>>
>>
>>
>> ------------------------------
>> *From*: "Zebra Hosting" <support at zebrahosting.eu>
>> *Sent*: Tuesday, August 26, 2014 12:36 PM
>>
>> *To*: "vtigercrm-developers at lists.vtigercrm.com" <
>> vtigercrm-developers at lists.vtigercrm.com>
>> *Subject*: Re: [Vtigercrm-developers] Asterisk Good News
>>
>>  Had some time to play around with the PBX setup:
>>
>> Setup is a fresh AsteriskNow with one trunk (voipbuster) where I only
>> allow to call out to my own mobile phone for now.
>> In and out calling works fine. Internal too.
>>
>> Allow SIP guests and Allow Anonymus inbound SIP calls are both off for
>> security. (Unbelievable amount of idiots trying to hack in there)
>> 0.0.0.0/0.0.0.0 is denied but 127.0.0.1, office and vTiger IP are
>> allowed.
>>
>> setup a manager called vtiger with the same permit/deny and basically all
>> rights. Did not work so went back to admin user/manager for now.
>>
>> In the ³from-internal context I have exten =>
>> _X.,1,agi(agi://127.0.0.1/incoming.agi) but it stops all internal
>> calls...
>>
>> Any suggestions?
>>
>>  _______________________________________________
>> http://www.vtiger.com/
>>
>> _______________________________________________
>> http://www.vtiger.com/
>
>
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