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Would be good to have a solid working system.
<div class="">In general clients react very positive about the PBX connection option and feel it is important for their customer relation to see who is calling and to record the call data.</div>
<div class="">I have a basic understanding of Asterisk and struggle for days to get things working. </div>
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<div class="">Good if there is a bit more attention to this module and how to get things working. I believe someone was working on a more standard SIP solution?</div>
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<div class="">Bastiaan Houtkooper</div>
<div class="">Zebra Hosting</div>
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<div class="">On 27 aug. 2014, at 03:42, Prasad <<a href="mailto:prasad@vtiger.com" class="">prasad@vtiger.com</a>> wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<div dir="ltr" class=""><font face="Arial, Helvetica, sans-serif" class="">We will further follow up off the list and update the thread here again.</font></div>
<div class="gmail_extra"><br clear="all" class="">
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<div class="gmail_quote">On Wed, Aug 27, 2014 at 7:05 AM, <a href="mailto:vtiger@camden.net" class="">
vtiger@camden.net</a> <span dir="ltr" class=""><<a href="mailto:vtiger@camden.net" target="_blank" class="">vtiger@camden.net</a>></span> wrote:<br class="">
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">
<div class="">closed source / open source no matter as long as it works and does no harm, but as it stands now I am surly not the the only asterisk admin that is going to feel this way about your product </div>
<div class=""> </div>
<div class="">and you already are using AMI</div>
<div class=""> </div>
<div class="">from your webapp.sh data stream</div>
<div class=""> </div>
<div class="">65423 [Asterisk-Java ManagerConnection-0-Reader-0] INFO org.asteriskjava.manager.internal.ManagerConnectionImpl - Connected via Asterisk Call Manager/1.3</div>
<div class=""> </div>
<div class="">thats a AMI connection, made with the the AMI user credentials in vtiger pbx manager and manger.conf</div>
<div class=""> </div>
<div class=""> </div>
<div class=""> </div>
<div class=""> </div>
<div class=""> </div>
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<div class=""><span style="font-family:tahoma,arial,sans-serif;font-size:10pt" class=""><b class="">From</b>: "Prasad" <<a href="mailto:prasad@vtiger.com" target="_blank" class="">prasad@vtiger.com</a>><br class="">
<b class="">Sent</b>: Tuesday, August 26, 2014 8:03 PM<br class="">
<b class="">To</b>: "<a href="mailto:vtiger@camden.net" target="_blank" class="">vtiger@camden.net</a>" <<a href="mailto:vtiger@camden.net" target="_blank" class="">vtiger@camden.net</a>>, "<a href="mailto:vtigercrm-developers@lists.vtigercrm.com" target="_blank" class="">vtigercrm-developers@lists.vtigercrm.com</a>"
<<a href="mailto:vtigercrm-developers@lists.vtigercrm.com" target="_blank" class="">vtigercrm-developers@lists.vtigercrm.com</a>>
<div class="">
<div class="h5"><br class="">
<b class="">Subject</b>: Re: [Vtigercrm-developers] Asterisk Good News</div>
</div>
</span>
<div class="">
<div class="h5">
<div class=""> </div>
<div dir="ltr" class="">
<div style="font-family:Arial,Helvetica,sans-serif;font-size:13px" class=""><span style="font-family:arial;font-size:small" class="">We don't have in-house expertise working with AMI.</span></div>
<div class="">
<div class=""> </div>
<div class="">
<div style="font-size:13px;font-family:Arial,Helvetica,sans-serif" class=""><span style="font-family:arial;font-size:small" class="">VtigerAsteriskApp is a web-app that connects AGI and Vtiger CRM - </span></div>
<div class="">does no magic other than proxying the requests to AGI using the <a href="https://github.com/srt/asterisk-java" target="_blank" class="">library</a>.</div>
</div>
<div class="">We have no short-term plans to make it open-souce than making </div>
<div class="">the distribution will be made freely downloadable.</div>
<div class=""> </div>
<div class="">We would follow up on the issue reported soon.</div>
<div class=""> </div>
<div class="">Regards,</div>
<div class="">Prasad </div>
</div>
</div>
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<div class="gmail_quote">On Wed, Aug 27, 2014 at 4:43 AM, <a href="mailto:vtiger@camden.net" target="_blank" class="">
vtiger@camden.net</a> <span dir="ltr" class=""><<a href="mailto:vtiger@camden.net" target="_blank" class="">vtiger@camden.net</a>></span> wrote:
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">try [from-trunk] or any other context that only fires on inbound call from outside, should take care of that issue</span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">though this is not ready for production, after a week of testing its unstable</span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">worked fine for a few days, then:</span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">it got stuck in endless loop repetitively notifying vtiger users of a inbound call</span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">over the weekend it did something in which all extensions that where in vtiger no longer ring though call queues, even after removing them from vtiger, all the extensions
that where not in vtiger still work</span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">now we are dealing trying to deal with (on click to call)</span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">the webapp.sh data stream reports</span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">ug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a<br class="">
INFO: Sending call originate request to asterisk<br class="">
Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a<br class="">
INFO: Context:[vtiger_outbound]<br class="">
Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a<br class="">
INFO: From: 101 -> To: 18032433300<br class="">
Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a<br class="">
INFO: Outgoing Call Response: Error<br class="">
Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a<br class="">
INFO: Asterisk Response: Extension does not exist.</span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">no data seen in AMI, CLI, or agi.sh, and it never has wrote any file to its log directory</span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">101 is a good extension, we can send an origination command directly to AMI and it works just fine</span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">our primary business is hosting PBX, some of our clients have requested a hosted CRM to go along with it, to replace products like ACT that work just fine with click
to call and notification via TAPI drivers</span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">we have some big concerns about this closed source java based AGI approach, its not needed for anything vtiger is really trying to do, at least as advertised, and it
seems to want to take over and be a mini PBX inside the PBX, its making its own CDR records, forcing all calls to be recorded, and we are not sure what else but its apparently capable of changing how extensions work in call queues </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">it would be nice if vtiger developers just gave in and used the AMI for origination and notification (they are doing that anyway in there AGI) and used SQL to tie vtiger
records to Asterisk CDR records and call recordings if any even exist </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">if this dont get fixed and these issues get addressed soon, we may look into trying to fool vtiger into firing our own php AGI for click to call, and just use the our
own windows system tray call notification, or start looking into other CRM solutions altogether</span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
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<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""><span style="font-family:tahoma,arial,sans-serif;font-size:10pt" class=""><b class="">From</b>: "Zebra Hosting" <<a href="mailto:support@zebrahosting.eu" target="_blank" class="">support@zebrahosting.eu</a>><br class="">
<b class="">Sent</b>: Tuesday, August 26, 2014 12:36 PM</span></span>
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<span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""><span style="font-family:tahoma,arial,sans-serif;font-size:10pt" class=""><b class="">To</b>: "<a href="mailto:vtigercrm-developers@lists.vtigercrm.com" target="_blank" class="">vtigercrm-developers@lists.vtigercrm.com</a>"
<<a href="mailto:vtigercrm-developers@lists.vtigercrm.com" target="_blank" class="">vtigercrm-developers@lists.vtigercrm.com</a>><br class="">
<b class="">Subject</b>: Re: [Vtigercrm-developers] Asterisk Good News</span></span></div>
<span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""></span>
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class=""> </span></div>
<div class="">
<div class=""><span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">Had some time to play around with the PBX setup:<br class="">
<br class="">
Setup is a fresh AsteriskNow with one trunk (voipbuster) where I only<br class="">
allow to call out to my own mobile phone for now.<br class="">
In and out calling works fine. Internal too.<br class="">
<br class="">
Allow SIP guests and Allow Anonymus inbound SIP calls are both off for<br class="">
security. (Unbelievable amount of idiots trying to hack in there)<br class="">
<a href="http://0.0.0.0/0.0.0.0" target="_blank" class="">0.0.0.0/0.0.0.0</a> is denied but 127.0.0.1, office and vTiger IP are allowed.<br class="">
<br class="">
setup a manager called vtiger with the same permit/deny and basically all<br class="">
rights. Did not work so went back to admin user/manager for now.<br class="">
<br class="">
In the ³from-internal context I have exten =><br class="">
_X.,1,agi(agi://<a href="http://127.0.0.1/incoming.agi" target="_blank" class="">127.0.0.1/incoming.agi</a>) but it stops all internal calls...<br class="">
<br class="">
Any suggestions?</span><br class="">
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<span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt" class="">_______________________________________________<br class="">
<a href="http://www.vtiger.com/" target="_blank" class="">http://www.vtiger.com/</a></span></div>
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_______________________________________________<br class="">
<a href="http://www.vtiger.com/" target="_blank" class="">http://www.vtiger.com/</a></blockquote>
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_______________________________________________<br class="">
<a href="http://www.vtiger.com/" class="">http://www.vtiger.com/</a></div>
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