[Vtigercrm-developers] Fwd: Re: Tickets Contacts and Organizations

[Vic Cekvenich]

-------- Original Message --------
Subject: 	Re: [Vtigercrm-developers] Tickets Contacts and Organizations
Date: 	Thu, 26 Jun 2014 22:00:29 +0200
From: 	Arnold den Boer <arnold at ardebo.nl>
Reply-To: 	vtigercrm-developers at lists.vtigercrm.com
To: 	vtigercrm-developers at lists.vtigercrm.com 
<vtigercrm-developers at lists.vtigercrm.com>



I face the same

Verstuurd vanaf mijn iPhone

Op 26 jun. 2014 om 19:16 heeft "Sparker" <sparker at maxxservers.net 
<mailto:sparker at maxxservers.net>> het volgende geschreven:

> Well this is the same file I currently have.
>
> The tickets are being created which is good. However when the ticket 
> is created it is not selecting the contact or organization associated 
> with the email and populating the fields accordingly.
>
> Just to be clear on the steps.
>
> Contact in vtiger using sending from abs at someplace.com 
> <mailto:abs at someplace.com> sends an email to helpdesk at someplace.com 
> <mailto:helpdesk at someplace.com>
>
> The workflow and mailconverter work as they should.
> A ticket is created and email is sent to administrator ( this works 
> fine )
> When the administrator looks at the ticket the Contact and 
> Organization field are blank. – We are forced to manually add the 
> organization and contact person into the fields.
>
> Previously in 5.4 when a ticket was created via email as explained 
> above. The ticket ‘would’ have that information populated properly.
>
> All other features and aspects work great.
>
> Please let me know if you have any other ideas.
>
> Thank you,
>
> Sparker
>
> *From:*vtigercrm-developers-bounces at lists.vtigercrm.com 
> <mailto:vtigercrm-developers-bounces at lists.vtigercrm.com> 
> [mailto:vtigercrm-developers-bounces at lists.vtigercrm.com] *On Behalf 
> Of *lajeesh k
> *Sent:* Thursday, June 26, 2014 9:19 AM
> *To:* vtigercrm-developers
> *Subject:* Re: [Vtigercrm-developers] Tickets Contacts and Organizations
>
> Hi Sparker,
>
> Sorry i have given you file from vtiger 6.1 trac
>
> Please try with this file 
> http://trac.vtiger.com/svn/vtiger/vtigercrm/branches/6.0.0/modules/Settings/MailConverter/handlers/MailScannerAction.php
>
> And the issue is with function __CreateTicket()
>
> these two lines , I think
>
> $linktoid = $mailscanner->LookupContact($fromemail);
> if(!$linktoid) $linktoid = $mailscanner->LookupAccount($fromemail);
>
> Regards,
> Lajeesh
>
> _______________________________________________
> http://www.vtiger.com/
-------------- next part --------------
_______________________________________________
http://www.vtiger.com/