[Vtigercrm-developers] Fwd: Re: Tickets Contacts and Organizations

[Vic Cekvenich]

-------- Original Message --------
Subject: 	Re: [Vtigercrm-developers] Tickets Contacts and Organizations
Date: 	Thu, 26 Jun 2014 15:16:01 -0500
From: 	Sparker <sparker at maxxservers.net>
Reply-To: 	vtigercrm-developers at lists.vtigercrm.com
Organization: 	Maxxservers
To: 	<vtigercrm-developers at lists.vtigercrm.com>



I really hope that we can find a resolve for this.
I am going to review some of the old code in 5.4 and see if we can 
figure out what went wrong and if we can resolve it.

I will keep you posted if I find anything.

Would be a great help if some of the dev’s could assist us with this bug.

Thank you,

Sparker

*From:*vtigercrm-developers-bounces at lists.vtigercrm.com 
[mailto:vtigercrm-developers-bounces at lists.vtigercrm.com] *On Behalf Of 
*Arnold den Boer
*Sent:* Thursday, June 26, 2014 3:00 PM
*To:* vtigercrm-developers at lists.vtigercrm.com
*Subject:* Re: [Vtigercrm-developers] Tickets Contacts and Organizations

I face the same

Verstuurd vanaf mijn iPhone


Op 26 jun. 2014 om 19:16 heeft "Sparker" <sparker at maxxservers.net 
<mailto:sparker at maxxservers.net>> het volgende geschreven:

    Well this is the same file I currently have.

    The tickets are being created which is good. However when the ticket
    is created it is not selecting the contact or organization
    associated with the email and populating the fields accordingly.

    Just to be clear on the steps.

    Contact in vtiger using sending from abs at someplace.com
    <mailto:abs at someplace.com> sends an email to helpdesk at someplace.com
    <mailto:helpdesk at someplace.com>

    The workflow and mailconverter work as they should.
    A ticket is created and email is sent to administrator ( this works
    fine )
    When the administrator looks at the ticket the Contact and
    Organization field are blank. – We are forced to manually add the
    organization and contact person into the fields.

    Previously in 5.4 when a ticket was created via email as explained
    above. The ticket ‘would’ have that information populated properly.

    All other features and aspects work great.

    Please let me know if you have any other ideas.

    Thank you,

    Sparker

    *From:*vtigercrm-developers-bounces at lists.vtigercrm.com
    <mailto:vtigercrm-developers-bounces at lists.vtigercrm.com>
    [mailto:vtigercrm-developers-bounces at lists.vtigercrm.com] *On Behalf
    Of *lajeesh k
    *Sent:* Thursday, June 26, 2014 9:19 AM
    *To:* vtigercrm-developers
    *Subject:* Re: [Vtigercrm-developers] Tickets Contacts and Organizations

    Hi Sparker,

    Sorry i have given you file from vtiger 6.1 trac

    Please try with this file
    http://trac.vtiger.com/svn/vtiger/vtigercrm/branches/6.0.0/modules/Settings/MailConverter/handlers/MailScannerAction.php


    And the issue is with function __CreateTicket()

    these two lines , I think

    $linktoid = $mailscanner->LookupContact($fromemail);

    if(!$linktoid) $linktoid = $mailscanner->LookupAccount($fromemail);


    Regards,

    Lajeesh

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