[Vtigercrm-developers] Fwd: Re: Tickets Contacts and Organizations

[Vic Cekvenich]

-------- Original Message --------
Subject: 	Re: [Vtigercrm-developers] Tickets Contacts and Organizations
Date: 	Thu, 26 Jun 2014 12:16:30 -0500
From: 	Sparker <sparker at maxxservers.net>
Reply-To: 	vtigercrm-developers at lists.vtigercrm.com
Organization: 	Maxxservers
To: 	<vtigercrm-developers at lists.vtigercrm.com>



Well this is the same file I currently have.

The tickets are being created which is good. However when the ticket is 
created it is not selecting the contact or organization associated with 
the email and populating the fields accordingly.

Just to be clear on the steps.

Contact in vtiger using sending from abs at someplace.com 
<mailto:abs at someplace.com> sends an email to helpdesk at someplace.com 
<mailto:helpdesk at someplace.com>

The workflow and mailconverter work as they should.
A ticket is created and email is sent to administrator ( this works fine )
When the administrator looks at the ticket the Contact and Organization 
field are blank. – We are forced to manually add the organization and 
contact person into the fields.

Previously in 5.4 when a ticket was created via email as explained 
above. The ticket ‘would’ have that information populated properly.

All other features and aspects work great.

Please let me know if you have any other ideas.

Thank you,

Sparker

*From:*vtigercrm-developers-bounces at lists.vtigercrm.com 
[mailto:vtigercrm-developers-bounces at lists.vtigercrm.com] *On Behalf Of 
*lajeesh k
*Sent:* Thursday, June 26, 2014 9:19 AM
*To:* vtigercrm-developers
*Subject:* Re: [Vtigercrm-developers] Tickets Contacts and Organizations

Hi Sparker,

Sorry i have given you file from vtiger 6.1 trac

Please try with this file 
http://trac.vtiger.com/svn/vtiger/vtigercrm/branches/6.0.0/modules/Settings/MailConverter/handlers/MailScannerAction.php

And the issue is with function __CreateTicket()

these two lines , I think

$linktoid = $mailscanner->LookupContact($fromemail);

if(!$linktoid) $linktoid = $mailscanner->LookupAccount($fromemail);

Regards,

Lajeesh

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