[Vtigercrm-developers] Fwd: Re: Tickets Contacts and Organizations

[Vic Cekvenich]

-------- Original Message --------
Subject: 	Re: [Vtigercrm-developers] Tickets Contacts and Organizations
Date: 	Thu, 26 Jun 2014 08:14:54 -0500
From: 	Sparker <sparker at maxxservers.net>
Reply-To: 	vtigercrm-developers at lists.vtigercrm.com
Organization: 	Maxxservers
To: 	<vtigercrm-developers at lists.vtigercrm.com>



Hello,

Well I have some sad news, I am going to have to go over the whole file 
and review what changes there are because somewhere in there it has 
broken the Mail Converter all together.
It will now no longer create tickets.

ugh… One issue to another. Hate it when that happens!

If anyone has any ideas please let me know. Trying to minimize the 
amount of time I have to spend on this particular project.
Thanks again for all of your assistance.

Regards,
Sparker

*From:*vtigercrm-developers-bounces at lists.vtigercrm.com 
[mailto:vtigercrm-developers-bounces at lists.vtigercrm.com] *On Behalf Of 
*Bandile Nodada
*Sent:* Thursday, June 26, 2014 7:59 AM
*To:* vtigercrm-developers at lists.vtigercrm.com
*Subject:* Re: [Vtigercrm-developers] Tickets Contacts and Organizations

Hi there Sparker

I think it came from version 6 SVN but the guys from vTiger are better 
placed to answer that. Thanks


Kind Regards,
Nodada Bandile

0824711732

"Education isn't how much you have committed to memory, or even how much 
you know. It's being able to differentiate between what you do know and 
what you don't."
--Anatole France

On Thu, Jun 26, 2014 at 2:54 PM, Sparker <sparker at maxxservers.net 
<mailto:sparker at maxxservers.net>> wrote:

Sorry if my response was confusing.

Actually, I was asking where the updated php file came from.

Because multiple searches across the net, trac.vtiger, and forums never 
revealed anything about this.

So I just want to make sure that we can put it out there if it is a 
valid fix.

I am trying it now to see what will happen. ( I always rename originals 
“just to be safe” )

Thanks,
Sparker

*From:*vtigercrm-developers-bounces at lists.vtigercrm.com 
<mailto:vtigercrm-developers-bounces at lists.vtigercrm.com> 
[mailto:vtigercrm-developers-bounces at lists.vtigercrm.com 
<mailto:vtigercrm-developers-bounces at lists.vtigercrm.com>] *On Behalf Of 
*Bandile Nodada
*Sent:* Thursday, June 26, 2014 7:34 AM


*To:* vtigercrm-developers at lists.vtigercrm.com 
<mailto:vtigercrm-developers at lists.vtigercrm.com>
*Subject:* Re: [Vtigercrm-developers] Tickets Contacts and Organizations

In my case it is found at C:\Program Files 
(x86)\vtigercrm600\apache\htdocs\vtigerCRM\modules\Settings\MailConverter\handlers 


this is on a Windows 7 machine that i am using for testing.

Just for precaustion just make sure that you rename your current file 
before you replace it for rollback reasons should anything go wrong.

All the best


Kind Regards,
Nodada Bandile

0824711732 <tel:0824711732>

"Education isn't how much you have committed to memory, or even how much 
you know. It's being able to differentiate between what you do know and 
what you don't."
--Anatole France

On Thu, Jun 26, 2014 at 1:44 PM, Sparker <sparker at maxxservers.net 
<mailto:sparker at maxxservers.net>> wrote:

I really appreciate the assist on this.

Can you tell me where this was located originally so I can share it with 
the rest of the community that may be having a hard time finding the 
solution like I was.

Thank you,

Sparker

*From:*vtigercrm-developers-bounces at lists.vtigercrm.com 
<mailto:vtigercrm-developers-bounces at lists.vtigercrm.com> 
[mailto:vtigercrm-developers-bounces at lists.vtigercrm.com 
<mailto:vtigercrm-developers-bounces at lists.vtigercrm.com>] *On Behalf Of 
*lajeesh k
*Sent:* Wednesday, June 25, 2014 11:31 PM
*To:* vtigercrm-developers


*Subject:* Re: [Vtigercrm-developers] Tickets Contacts and Organizations

I am attaching the file. Replace the file with 
modules/settings/MailConverter/handler/MailScannerAction.php.  I was in 
mobile , Thats why I couldnt give you the file before

Regards,

Lajeesh

On Thu, Jun 26, 2014 at 9:01 AM, Sparker <sparker at maxxservers.net 
<mailto:sparker at maxxservers.net>> wrote:

Thank you,

Do you have a link to that file or tell me what you mean by svn.

Sorry for sounding like a novice but I am not familiar with that analogy.

Thank you,

Stacy

Sent via the Samsung GALAXY S®4, an AT&T 4G LTE smartphone

-------- Original message --------

From: Lajeesh

Date:06/25/2014 10:02 PM (GMT-06:00)

To: vtigercrm-developers at lists.vtigercrm.com 
<mailto:vtigercrm-developers at lists.vtigercrm.com>

Subject: Re: [Vtigercrm-developers] Tickets Contacts and Organizations

There is a bug..change the file mailscanner/core/mailscanneraction.php 
with the latest file from svn

Regards
Lajeesh

------------------------------------------------------------------------

*From: *Sparker <mailto:sparker at maxxservers.net>
*Sent: *26-06-2014 07:10
*To: *vtigercrm-developers at lists.vtigercrm.com 
<mailto:vtigercrm-developers at lists.vtigercrm.com>
*Subject: *[Vtigercrm-developers] Tickets Contacts and Organizations

Hello Team,

I am a long time Vtiger user and really hope this isn’t just me..

I have researched all over and have yet to find a solution.
When a ticket is created via email Vtiger 6.0 fails to associate the 
ticket with a Contact or the Organization.

I have spent hours upon hours ( probably days of total invested time) 
researching and asking in the forums etc.
We have yet to find a solution.

Is there anyone out there that can assist with this issue? It used to 
work fine in 5.4

Thank you for any input and or advise.

Regards,
Sparker


_______________________________________________
http://www.vtiger.com/




-- 

Regards,
Lajeesh


_______________________________________________
http://www.vtiger.com/


_______________________________________________
http://www.vtiger.com/

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http://www.vtiger.com/