[Vtigercrm-developers] Fwd: Re: Vtiger 6.1 Workflow send email is not working

[Vic Cekvenich]

-------- Original Message --------
Subject: 	Re: [Vtigercrm-developers] Vtiger 6.1 Workflow send email is 
not working
Date: 	Tue, 17 Jun 2014 21:51:45 +0530
From: 	Sutharsan Jeganathan <ajstharsan at gmail.com>
Reply-To: 	vtigercrm-developers at lists.vtigercrm.com
To: 	vtigercrm-developers at lists.vtigercrm.com



Hi Uma

Thank you.  Your comment can be a good reason for the workflow failure.

Unfortunatly, I have removed all the custom fields I have in the sales 
order workflow in email and tried it. But still no luck

My Cron returns below. I wonder whether anything wrong in this area

[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Instance, 
<http://192.185.77.182/%7Epowerfir/,Instance,>"2014-06-17 
16:04:03","",[STARTS]
[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Workflow, 
<http://192.185.77.182/%7Epowerfir/,Workflow,>"2014-06-17 
16:04:03","",[STARTS]

[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Workflow, 
<http://192.185.77.182/%7Epowerfir/,Workflow,>"2014-06-17 
16:04:03","2014-06-17 16:04:03",[ENDS]
[INFO] RecurringInvoice - not ready to run as the time to run again is 
not completed
[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,SendReminder, 
<http://192.185.77.182/%7Epowerfir/,SendReminder,>"2014-06-17 
16:04:03","",[STARTS]

[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,SendReminder, 
<http://192.185.77.182/%7Epowerfir/,SendReminder,>"2014-06-17 
16:04:03","2014-06-17 16:04:03",[ENDS]
[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,MailScanner, 
<http://192.185.77.182/%7Epowerfir/,MailScanner,>"2014-06-17 
16:04:03","",[STARTS]
No mailbox configured for scanning!
[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,MailScanner, 
<http://192.185.77.182/%7Epowerfir/,MailScanner,>"2014-06-17 
16:04:03","2014-06-17 16:04:03",[ENDS]
[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Scheduled 
<http://192.185.77.182/%7Epowerfir/,Scheduled> Import,"2014-06-17 
16:04:03","",[STARTS]

[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Scheduled 
<http://192.185.77.182/%7Epowerfir/,Scheduled> Import,"2014-06-17 
16:04:03","2014-06-17 16:04:03",[ENDS]
[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Instance, 
<http://192.185.77.182/%7Epowerfir/,Instance,>"2014-06-17 
16:04:03","2014-06-17 16:04:03",[ENDS]



Appreciate your help


Thanks
Sutharsan Jeganathan


On Tue, Jun 17, 2014 at 3:06 PM, Uma S <uma.s at vtiger.com 
<mailto:uma.s at vtiger.com>> wrote:

    Hi,

    This might be a case, have you created any custom field for
    salesorder module? which is included in mail but deleted from CRM.
    In which case this might break.


    On Tue, Jun 17, 2014 at 10:26 AM, ajstharsan at gmail.com
    <mailto:ajstharsan at gmail.com> <ajstharsan at gmail.com
    <mailto:ajstharsan at gmail.com>> wrote:

        Hi

        Thanks,

        I checked the table , the record is there and out going server
        is already configured.

        But the mail is not sent.

        I am in 6.1

        Is there any other place to check?




        Sent from my HTC

        ----- Reply message -----
        From: "Rishab K" <rishab.k at vtiger.com <mailto:rishab.k at vtiger.com>>
        To: <vtigercrm-developers at lists.vtigercrm.com
        <mailto:vtigercrm-developers at lists.vtigercrm.com>>
        Subject: [Vtigercrm-developers] Vtiger 6.1 Workflow send email
        is not working
        Date: Tue, Jun 17, 2014 09:55

        Hello Sutharsan,

        Send email task within workflows works fine for me.I created a
        Workflow under salesorder module with conditions.

        Step 1:Every save of record.
        Step 2.Field value conditions
        Step 3.Send email with respective fields pertaining to
        respective field values.

        As soon as I saved the invoice waited for 15 min as the cron was
        setup for 15 min and then received the mail with fields values.

        One quick way to troubleshoot is to check the entry of
        com_vtiger_workflowtask_queue of your databse, to see if the
        entry for saved Salesorder record is created or not!!

        Not to mention ,but you should have your Outgoing server
        configured in the CRM.

        Thanks


        On Tue, Jun 17, 2014 at 8:27 AM, Sutharsan Jeganathan
        <ajstharsan at gmail.com <mailto:ajstharsan at gmail.com>> wrote:

            Hi

            I can see the vtiger 6.1 with workflows working.

            I have added the cron and it is also working.

            But in a workflow under Sales order module, the email is not
            sent. But within the same workflow other tasks are fine,
            example updating fields.


            I couldn't see any updates under workflow module through SVN

            Is this feature still pending?


            Thanks
            Sutharsan Jeganathan

            _______________________________________________
            http://www.vtiger.com/



        _______________________________________________
        http://www.vtiger.com/




    -- 
    With
    Best Regards
    Uma.S
    Vtiger Team

    _______________________________________________
    http://www.vtiger.com/


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