[Vtigercrm-developers] Workflow to update helpdesk ticket on close changing 'whodid' in modtracker for all other fields

[Steve Kenow]

Thanks, Al.

I had a look at WSAPPAssignToTracker.php  and the lines removed by the
commit were not present. I found the file in a couple of places and they
were all the same.



On Thu, Apr 5, 2018 at 12:21 PM, Alan Lord <alanslists at gmail.com> wrote:

> On 05/04/18 18:15, Steve Kenow wrote:
>
>> I have a workflow to update 1 custom field on the ticket, and then
>> trigger 2 other actions - send an email and update related fields on the
>> contact (using VTExperts extension for this one). All the actions are
>> working properly, but on the ticket, it will assign the admin user as the
>> user that set the status to closed, and any other field updates when
>> editing the ticket.
>>
>
> It might be something to do with this:
>
> http://code.vtiger.com/vtiger/vtigercrm/commit/fcdf000026861
> 158045746aae4ce5620c7b2abb3
>
> But am not sure if it the same as this issue:
>
> http://code.vtiger.com/vtiger/vtigercrm/issues/843
>
> You might have to backport code changes to 6.5
>
> HTH
>
> Al
>
> _______________________________________________
> http://www.vtiger.com/
>



-- 
*Steve Kenow*
Retail Data Systems of Minnesota
End-User Services & Support Manager
Direct: (952) 392-2686
Office: (952) 934-4002
skenow at rdspos.com
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