[Vtigercrm-developers] Workflow to update helpdesk ticket on close changing 'whodid' in modtracker for all other fields

[Alan Lord]

On 05/04/18 18:15, Steve Kenow wrote:
> I have a workflow to update 1 custom field on the ticket, and then 
> trigger 2 other actions - send an email and update related fields on the 
> contact (using VTExperts extension for this one). All the actions are 
> working properly, but on the ticket, it will assign the admin user as 
> the user that set the status to closed, and any other field updates when 
> editing the ticket.

It might be something to do with this:

http://code.vtiger.com/vtiger/vtigercrm/commit/fcdf000026861158045746aae4ce5620c7b2abb3

But am not sure if it the same as this issue:

http://code.vtiger.com/vtiger/vtigercrm/issues/843

You might have to backport code changes to 6.5

HTH

Al