[Vtigercrm-developers] vtiger inc. do you really mean this?

Simone Travaglini simonetravaglini at gmail.com
Thu Jan 7 11:50:07 GMT 2016


+1

2016-01-07 12:36 GMT+01:00 Alan Lord <alanslists at gmail.com>:

> We have been discussing a project with vtiger for a new prospect recently.
> One of the issues they raised was to do with the way the Outlook Plugin
> worked (or not properly in their mind).
>
> I had to say to them that because it is closed source there is nothing we
> can do to help improve it and they need to contact vtiger directly with
> their concerns.
>
> The customer response was pretty bad:
>
> "It is a pity to read that you cannot help out with outlook integration,
> because I think that is a major point for usability for our sales team. And
> I feel a bit blocked, because vtiger central helpdesk tells me I cannot
> count on them for support because we have the open source version and they
> only offer support for on demand customers... "
>
> Is this really your point of view? If so then make the Outlook Plugin Open
> Source so we can fix it (or get it fixed) or charge for it and provide
> support.
>
> Cheers
>
> Al
>
> _______________________________________________
> http://www.vtiger.com/
>



-- 
Simone Travaglini
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