[Vtigercrm-developers] Mail Converter

[lajeesh k]

yes, its true for other module too. I had the issue when I created comments
from mails


Regards,
Lajeesh

On Tue, Feb 2, 2016 at 3:56 PM, cryptic <mark at markcox.co.uk> wrote:

> I've discovered that workflow(s) do not run if a ticket is updated via Mail
> Converter. For example, if I create a new workflow-:
>
> Module = Tickets
> Every time the record is saved
> Condition = Comment is added
> Tasks > Update field > Status = 'Open'
>
> If a comment is added to a ticket record manually the workflow runs fine.
> If
> a comment is added by Mail Converter the workflow never runs. The
> consequence of this is that when Mail Converter adds a comment to an
> existing ticket there is no way to alert the vTiger users who manage the
> tickets. The only way to determine if a client has responded is to examine
> all open tickets!
>
> Can anyone confirm they have come across this issue before?
>
> My interim solution adds code to
> modules/Settings/MailConverter/handlers/MailScannerAction.php so that both
> the modified time and status are updated when a ticket is updated via Mail
> Converter.
>
>
>
> --
> View this message in context:
> http://vtiger-crm.2324883.n4.nabble.com/Mail-Converter-tp18324.html
> Sent from the vtigercrm-developers mailing list archive at Nabble.com.
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