[Vtigercrm-developers] Struggling with a server move - cannot login

[Steve Kenow]

Yes - we're back. Still finding some small permissions issues (cron), but,
overall, in good shape.

On Tue, Apr 26, 2016 at 12:57 AM, Kiran Raju <kiranraju.jakka at gmail.com>
wrote:

> Are you able to see the dashboard of your vtiger?
>
> On 26 April 2016 at 10:44, Steve Kenow <skenow at rdspos.com> wrote:
>
>> it did turn out to be a permissions problem at the process and file
>> level. I found which user was running apache and changed ownership on the
>> files and folders to that user. There are still a few things that need
>> attention, but the site is open again.
>>
>> Thanks!
>>
>> On Mon, Apr 25, 2016 at 10:23 AM, Steve Kenow <skenow at rdspos.com> wrote:
>>
>>> running 6.4
>>>
>>> On Mon, Apr 25, 2016 at 10:15 AM, Kiran Raju <kiranraju.jakka at gmail.com>
>>> wrote:
>>>
>>>> May i know which version of vtigercrm you are using?
>>>>
>>>> On 25 April 2016 at 20:31, Steve Kenow <skenow at rdspos.com> wrote:
>>>>
>>>>> The only errors in apache logs are this:
>>>>>
>>>>> AH01071: Got error 'PHP message: #0 includes/main/WebUI.php(174):
>>>>> Vtiger_WebUI->checkLogin(Object(Vtiger_Request))
>>>>> #1 index.php(18): Vtiger_WebUI->process(Object(Vtiger_Request))
>>>>> #2 {main}
>>>>> ', referer: http://portal.rdsmn.com/index.php
>>>>>
>>>>> PHP error logs show the same - nothing more.
>>>>>
>>>>> Another difference is that the new server is running PHP 5.5.9. Old
>>>>> server is 5.4.5. I do have vTiger running in another environment with 5.5.9
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Apr 25, 2016 at 9:16 AM, Kiran Raju <kiranraju.jakka at gmail.com
>>>>> > wrote:
>>>>>
>>>>>> can't you identify any unpleasant log detail in webserver(apache/??)
>>>>>> log?
>>>>>>
>>>>>> On 25 April 2016 at 19:43, Kiran Raju <kiranraju.jakka at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>>> I just say you for letting you to identify whether it might be the
>>>>>>> problem or some other. And who might be the wrong owner ... there exist a
>>>>>>> security in each and every level if you know how to provide you can do well!
>>>>>>>
>>>>>>> On 25 April 2016 at 19:26, Tim Mohrbach <preexo at googlemail.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Please no 777 file permission… ever! Gee.. those rights combined
>>>>>>>> with the wrong owner can open up your server to the rest of the world!
>>>>>>>> More important is chowning the files to the webserver user instead
>>>>>>>> of leaving it as root or xyz.
>>>>>>>> permission 755 (vtiger actually wants 775, but I have never
>>>>>>>> understood why) with the right user is more than enough.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On 25.04.2016, at 21:42, Kiran Raju <kiranraju.jakka at gmail.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Steve,
>>>>>>>>
>>>>>>>> Did you give full permissions to the root folder?
>>>>>>>> I think it 'll work when you give 777 to the root folder and try to
>>>>>>>> post demo login of your site.
>>>>>>>>
>>>>>>>> On 24 April 2016 at 21:18, Steve Kenow <skenow at rdspos.com> wrote:
>>>>>>>>
>>>>>>>>> I'm pretty sure this is going to be a server configuration issue,
>>>>>>>>> but I'm not sure where to go with it.
>>>>>>>>>
>>>>>>>>> Moved from one server to another - I've updated all site path,
>>>>>>>>> site URL, db connection info in config.inc.php and the login page does come
>>>>>>>>> up. However when anyone goes to login (even the administrator account), the
>>>>>>>>> page reloads and displays the login again. There are no errors displayed,
>>>>>>>>> and after turning on the logging in config.performance.php, I can see it
>>>>>>>>> updates the user's login in the db.
>>>>>>>>>
>>>>>>>>> The webserver log has -
>>>>>>>>>
>>>>>>>>> AH01071: Got error 'PHP message:
>>>>>>>>>
>>>>>>>>> #0 includes/main/WebUI.php(174):
>>>>>>>>>> Vtiger_WebUI->checkLogin(Object(Vtiger_Request))
>>>>>>>>>> #1 index.php(18): Vtiger_WebUI->process(Object(Vtiger_Request))
>>>>>>>>>> #2 {main}
>>>>>>>>>> ', referer: http://portal.rdsmn.com/index.php
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Any tricks? I had to move servers because the old server had a
>>>>>>>>> size limit on the database and we've exceeded it.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Steve
>>>>>>>>>
>>>>>>>>> _______________________________________________
>>>>>>>>> http://www.vtiger.com/
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> *       kiranraj*
>>>>>>>> _______________________________________________
>>>>>>>> http://www.vtiger.com/
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> http://www.vtiger.com/
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *       kiranraj*
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *       kiranraj*
>>>>>>
>>>>>> _______________________________________________
>>>>>> http://www.vtiger.com/
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *Steve Kenow*
>>>>> Retail Data Systems of Minnesota
>>>>> End-User Support Manager
>>>>> Direct: 952.392.2686
>>>>> Office: 952.934.4002
>>>>> skenow at rdspos.com
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> http://www.vtiger.com/
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> *       kiranraj*
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>>
>>>
>>>
>>>
>>> --
>>> *Steve Kenow*
>>> Retail Data Systems of Minnesota
>>> End-User Support Manager
>>> Direct: 952.392.2686
>>> Office: 952.934.4002
>>> skenow at rdspos.com
>>>
>>>
>>>
>>>
>>>
>>
>>
>> --
>> *Steve Kenow*
>> Retail Data Systems of Minnesota
>> End-User Support Manager
>> Direct: 952.392.2686
>> Office: 952.934.4002
>> skenow at rdspos.com
>>
>>
>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
>
> --
> *       kiranraj*
>
> _______________________________________________
> http://www.vtiger.com/
>



-- 
*Steve Kenow*
Retail Data Systems of Minnesota
End-User Support Manager
Direct: 952.392.2686
Office: 952.934.4002
skenow at rdspos.com
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