[Vtigercrm-developers] Struggling with a server move - cannot login

[Kiran Raju]

Are you able to see the dashboard of your vtiger?

On 26 April 2016 at 10:44, Steve Kenow <skenow at rdspos.com> wrote:

> it did turn out to be a permissions problem at the process and file level.
> I found which user was running apache and changed ownership on the files
> and folders to that user. There are still a few things that need attention,
> but the site is open again.
>
> Thanks!
>
> On Mon, Apr 25, 2016 at 10:23 AM, Steve Kenow <skenow at rdspos.com> wrote:
>
>> running 6.4
>>
>> On Mon, Apr 25, 2016 at 10:15 AM, Kiran Raju <kiranraju.jakka at gmail.com>
>> wrote:
>>
>>> May i know which version of vtigercrm you are using?
>>>
>>> On 25 April 2016 at 20:31, Steve Kenow <skenow at rdspos.com> wrote:
>>>
>>>> The only errors in apache logs are this:
>>>>
>>>> AH01071: Got error 'PHP message: #0 includes/main/WebUI.php(174):
>>>> Vtiger_WebUI->checkLogin(Object(Vtiger_Request))
>>>> #1 index.php(18): Vtiger_WebUI->process(Object(Vtiger_Request))
>>>> #2 {main}
>>>> ', referer: http://portal.rdsmn.com/index.php
>>>>
>>>> PHP error logs show the same - nothing more.
>>>>
>>>> Another difference is that the new server is running PHP 5.5.9. Old
>>>> server is 5.4.5. I do have vTiger running in another environment with 5.5.9
>>>>
>>>>
>>>>
>>>> On Mon, Apr 25, 2016 at 9:16 AM, Kiran Raju <kiranraju.jakka at gmail.com>
>>>> wrote:
>>>>
>>>>> can't you identify any unpleasant log detail in webserver(apache/??)
>>>>> log?
>>>>>
>>>>> On 25 April 2016 at 19:43, Kiran Raju <kiranraju.jakka at gmail.com>
>>>>> wrote:
>>>>>
>>>>>> I just say you for letting you to identify whether it might be the
>>>>>> problem or some other. And who might be the wrong owner ... there exist a
>>>>>> security in each and every level if you know how to provide you can do well!
>>>>>>
>>>>>> On 25 April 2016 at 19:26, Tim Mohrbach <preexo at googlemail.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Please no 777 file permission… ever! Gee.. those rights combined
>>>>>>> with the wrong owner can open up your server to the rest of the world!
>>>>>>> More important is chowning the files to the webserver user instead
>>>>>>> of leaving it as root or xyz.
>>>>>>> permission 755 (vtiger actually wants 775, but I have never
>>>>>>> understood why) with the right user is more than enough.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On 25.04.2016, at 21:42, Kiran Raju <kiranraju.jakka at gmail.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Steve,
>>>>>>>
>>>>>>> Did you give full permissions to the root folder?
>>>>>>> I think it 'll work when you give 777 to the root folder and try to
>>>>>>> post demo login of your site.
>>>>>>>
>>>>>>> On 24 April 2016 at 21:18, Steve Kenow <skenow at rdspos.com> wrote:
>>>>>>>
>>>>>>>> I'm pretty sure this is going to be a server configuration issue,
>>>>>>>> but I'm not sure where to go with it.
>>>>>>>>
>>>>>>>> Moved from one server to another - I've updated all site path, site
>>>>>>>> URL, db connection info in config.inc.php and the login page does come up.
>>>>>>>> However when anyone goes to login (even the administrator account), the
>>>>>>>> page reloads and displays the login again. There are no errors displayed,
>>>>>>>> and after turning on the logging in config.performance.php, I can see it
>>>>>>>> updates the user's login in the db.
>>>>>>>>
>>>>>>>> The webserver log has -
>>>>>>>>
>>>>>>>> AH01071: Got error 'PHP message:
>>>>>>>>
>>>>>>>> #0 includes/main/WebUI.php(174):
>>>>>>>>> Vtiger_WebUI->checkLogin(Object(Vtiger_Request))
>>>>>>>>> #1 index.php(18): Vtiger_WebUI->process(Object(Vtiger_Request))
>>>>>>>>> #2 {main}
>>>>>>>>> ', referer: http://portal.rdsmn.com/index.php
>>>>>>>>>
>>>>>>>>
>>>>>>>> Any tricks? I had to move servers because the old server had a size
>>>>>>>> limit on the database and we've exceeded it.
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Steve
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> http://www.vtiger.com/
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *       kiranraj*
>>>>>>> _______________________________________________
>>>>>>> http://www.vtiger.com/
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> http://www.vtiger.com/
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *       kiranraj*
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *       kiranraj*
>>>>>
>>>>> _______________________________________________
>>>>> http://www.vtiger.com/
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> *Steve Kenow*
>>>> Retail Data Systems of Minnesota
>>>> End-User Support Manager
>>>> Direct: 952.392.2686
>>>> Office: 952.934.4002
>>>> skenow at rdspos.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>>
>>>
>>>
>>>
>>> --
>>> *       kiranraj*
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>>
>> --
>> *Steve Kenow*
>> Retail Data Systems of Minnesota
>> End-User Support Manager
>> Direct: 952.392.2686
>> Office: 952.934.4002
>> skenow at rdspos.com
>>
>>
>>
>>
>>
>
>
> --
> *Steve Kenow*
> Retail Data Systems of Minnesota
> End-User Support Manager
> Direct: 952.392.2686
> Office: 952.934.4002
> skenow at rdspos.com
>
>
>
>
>
> _______________________________________________
> http://www.vtiger.com/
>



-- 
*       kiranraj*
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