[Vtigercrm-developers] Struggling with a server move - cannot login

[Steve Kenow]

it did turn out to be a permissions problem at the process and file level.
I found which user was running apache and changed ownership on the files
and folders to that user. There are still a few things that need attention,
but the site is open again.

Thanks!

On Mon, Apr 25, 2016 at 10:23 AM, Steve Kenow <skenow at rdspos.com> wrote:

> running 6.4
>
> On Mon, Apr 25, 2016 at 10:15 AM, Kiran Raju <kiranraju.jakka at gmail.com>
> wrote:
>
>> May i know which version of vtigercrm you are using?
>>
>> On 25 April 2016 at 20:31, Steve Kenow <skenow at rdspos.com> wrote:
>>
>>> The only errors in apache logs are this:
>>>
>>> AH01071: Got error 'PHP message: #0 includes/main/WebUI.php(174):
>>> Vtiger_WebUI->checkLogin(Object(Vtiger_Request))
>>> #1 index.php(18): Vtiger_WebUI->process(Object(Vtiger_Request))
>>> #2 {main}
>>> ', referer: http://portal.rdsmn.com/index.php
>>>
>>> PHP error logs show the same - nothing more.
>>>
>>> Another difference is that the new server is running PHP 5.5.9. Old
>>> server is 5.4.5. I do have vTiger running in another environment with 5.5.9
>>>
>>>
>>>
>>> On Mon, Apr 25, 2016 at 9:16 AM, Kiran Raju <kiranraju.jakka at gmail.com>
>>> wrote:
>>>
>>>> can't you identify any unpleasant log detail in webserver(apache/??)
>>>> log?
>>>>
>>>> On 25 April 2016 at 19:43, Kiran Raju <kiranraju.jakka at gmail.com>
>>>> wrote:
>>>>
>>>>> I just say you for letting you to identify whether it might be the
>>>>> problem or some other. And who might be the wrong owner ... there exist a
>>>>> security in each and every level if you know how to provide you can do well!
>>>>>
>>>>> On 25 April 2016 at 19:26, Tim Mohrbach <preexo at googlemail.com> wrote:
>>>>>
>>>>>> Please no 777 file permission… ever! Gee.. those rights combined with
>>>>>> the wrong owner can open up your server to the rest of the world!
>>>>>> More important is chowning the files to the webserver user instead of
>>>>>> leaving it as root or xyz.
>>>>>> permission 755 (vtiger actually wants 775, but I have never
>>>>>> understood why) with the right user is more than enough.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 25.04.2016, at 21:42, Kiran Raju <kiranraju.jakka at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Steve,
>>>>>>
>>>>>> Did you give full permissions to the root folder?
>>>>>> I think it 'll work when you give 777 to the root folder and try to
>>>>>> post demo login of your site.
>>>>>>
>>>>>> On 24 April 2016 at 21:18, Steve Kenow <skenow at rdspos.com> wrote:
>>>>>>
>>>>>>> I'm pretty sure this is going to be a server configuration issue,
>>>>>>> but I'm not sure where to go with it.
>>>>>>>
>>>>>>> Moved from one server to another - I've updated all site path, site
>>>>>>> URL, db connection info in config.inc.php and the login page does come up.
>>>>>>> However when anyone goes to login (even the administrator account), the
>>>>>>> page reloads and displays the login again. There are no errors displayed,
>>>>>>> and after turning on the logging in config.performance.php, I can see it
>>>>>>> updates the user's login in the db.
>>>>>>>
>>>>>>> The webserver log has -
>>>>>>>
>>>>>>> AH01071: Got error 'PHP message:
>>>>>>>
>>>>>>> #0 includes/main/WebUI.php(174):
>>>>>>>> Vtiger_WebUI->checkLogin(Object(Vtiger_Request))
>>>>>>>> #1 index.php(18): Vtiger_WebUI->process(Object(Vtiger_Request))
>>>>>>>> #2 {main}
>>>>>>>> ', referer: http://portal.rdsmn.com/index.php
>>>>>>>>
>>>>>>>
>>>>>>> Any tricks? I had to move servers because the old server had a size
>>>>>>> limit on the database and we've exceeded it.
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>> Steve
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> http://www.vtiger.com/
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *       kiranraj*
>>>>>> _______________________________________________
>>>>>> http://www.vtiger.com/
>>>>>>
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> http://www.vtiger.com/
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *       kiranraj*
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> *       kiranraj*
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>>
>>>
>>>
>>>
>>> --
>>> *Steve Kenow*
>>> Retail Data Systems of Minnesota
>>> End-User Support Manager
>>> Direct: 952.392.2686
>>> Office: 952.934.4002
>>> skenow at rdspos.com
>>>
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>>
>> --
>> *       kiranraj*
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
>
> --
> *Steve Kenow*
> Retail Data Systems of Minnesota
> End-User Support Manager
> Direct: 952.392.2686
> Office: 952.934.4002
> skenow at rdspos.com
>
>
>
>
>


-- 
*Steve Kenow*
Retail Data Systems of Minnesota
End-User Support Manager
Direct: 952.392.2686
Office: 952.934.4002
skenow at rdspos.com
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