[Vtigercrm-developers] Struggling with a server move - cannot login

Kiran Raju kiranraju.jakka at gmail.com
Wed Apr 27 13:06:27 GMT 2016


You need to reset the cron again from scratch with permissions

On 27 April 2016 at 17:27, Steve Kenow <skenow at rdspos.com> wrote:

> Yes - we're back. Still finding some small permissions issues (cron), but,
> overall, in good shape.
>
> On Tue, Apr 26, 2016 at 12:57 AM, Kiran Raju <kiranraju.jakka at gmail.com>
> wrote:
>
>> Are you able to see the dashboard of your vtiger?
>>
>> On 26 April 2016 at 10:44, Steve Kenow <skenow at rdspos.com> wrote:
>>
>>> it did turn out to be a permissions problem at the process and file
>>> level. I found which user was running apache and changed ownership on the
>>> files and folders to that user. There are still a few things that need
>>> attention, but the site is open again.
>>>
>>> Thanks!
>>>
>>> On Mon, Apr 25, 2016 at 10:23 AM, Steve Kenow <skenow at rdspos.com> wrote:
>>>
>>>> running 6.4
>>>>
>>>> On Mon, Apr 25, 2016 at 10:15 AM, Kiran Raju <kiranraju.jakka at gmail.com
>>>> > wrote:
>>>>
>>>>> May i know which version of vtigercrm you are using?
>>>>>
>>>>> On 25 April 2016 at 20:31, Steve Kenow <skenow at rdspos.com> wrote:
>>>>>
>>>>>> The only errors in apache logs are this:
>>>>>>
>>>>>> AH01071: Got error 'PHP message: #0 includes/main/WebUI.php(174):
>>>>>> Vtiger_WebUI->checkLogin(Object(Vtiger_Request))
>>>>>> #1 index.php(18): Vtiger_WebUI->process(Object(Vtiger_Request))
>>>>>> #2 {main}
>>>>>> ', referer: http://portal.rdsmn.com/index.php
>>>>>>
>>>>>> PHP error logs show the same - nothing more.
>>>>>>
>>>>>> Another difference is that the new server is running PHP 5.5.9. Old
>>>>>> server is 5.4.5. I do have vTiger running in another environment with 5.5.9
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Apr 25, 2016 at 9:16 AM, Kiran Raju <
>>>>>> kiranraju.jakka at gmail.com> wrote:
>>>>>>
>>>>>>> can't you identify any unpleasant log detail in webserver(apache/??)
>>>>>>> log?
>>>>>>>
>>>>>>> On 25 April 2016 at 19:43, Kiran Raju <kiranraju.jakka at gmail.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> I just say you for letting you to identify whether it might be the
>>>>>>>> problem or some other. And who might be the wrong owner ... there exist a
>>>>>>>> security in each and every level if you know how to provide you can do well!
>>>>>>>>
>>>>>>>> On 25 April 2016 at 19:26, Tim Mohrbach <preexo at googlemail.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Please no 777 file permission… ever! Gee.. those rights combined
>>>>>>>>> with the wrong owner can open up your server to the rest of the world!
>>>>>>>>> More important is chowning the files to the webserver user instead
>>>>>>>>> of leaving it as root or xyz.
>>>>>>>>> permission 755 (vtiger actually wants 775, but I have never
>>>>>>>>> understood why) with the right user is more than enough.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On 25.04.2016, at 21:42, Kiran Raju <kiranraju.jakka at gmail.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Steve,
>>>>>>>>>
>>>>>>>>> Did you give full permissions to the root folder?
>>>>>>>>> I think it 'll work when you give 777 to the root folder and try
>>>>>>>>> to post demo login of your site.
>>>>>>>>>
>>>>>>>>> On 24 April 2016 at 21:18, Steve Kenow <skenow at rdspos.com> wrote:
>>>>>>>>>
>>>>>>>>>> I'm pretty sure this is going to be a server configuration issue,
>>>>>>>>>> but I'm not sure where to go with it.
>>>>>>>>>>
>>>>>>>>>> Moved from one server to another - I've updated all site path,
>>>>>>>>>> site URL, db connection info in config.inc.php and the login page does come
>>>>>>>>>> up. However when anyone goes to login (even the administrator account), the
>>>>>>>>>> page reloads and displays the login again. There are no errors displayed,
>>>>>>>>>> and after turning on the logging in config.performance.php, I can see it
>>>>>>>>>> updates the user's login in the db.
>>>>>>>>>>
>>>>>>>>>> The webserver log has -
>>>>>>>>>>
>>>>>>>>>> AH01071: Got error 'PHP message:
>>>>>>>>>>
>>>>>>>>>> #0 includes/main/WebUI.php(174):
>>>>>>>>>>> Vtiger_WebUI->checkLogin(Object(Vtiger_Request))
>>>>>>>>>>> #1 index.php(18): Vtiger_WebUI->process(Object(Vtiger_Request))
>>>>>>>>>>> #2 {main}
>>>>>>>>>>> ', referer: http://portal.rdsmn.com/index.php
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Any tricks? I had to move servers because the old server had a
>>>>>>>>>> size limit on the database and we've exceeded it.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Steve
>>>>>>>>>>
>>>>>>>>>> _______________________________________________
>>>>>>>>>> http://www.vtiger.com/
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> *       kiranraj*
>>>>>>>>> _______________________________________________
>>>>>>>>> http://www.vtiger.com/
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> _______________________________________________
>>>>>>>>> http://www.vtiger.com/
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> *       kiranraj*
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *       kiranraj*
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> http://www.vtiger.com/
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Steve Kenow*
>>>>>> Retail Data Systems of Minnesota
>>>>>> End-User Support Manager
>>>>>> Direct: 952.392.2686
>>>>>> Office: 952.934.4002
>>>>>> skenow at rdspos.com
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> http://www.vtiger.com/
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *       kiranraj*
>>>>>
>>>>> _______________________________________________
>>>>> http://www.vtiger.com/
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> *Steve Kenow*
>>>> Retail Data Systems of Minnesota
>>>> End-User Support Manager
>>>> Direct: 952.392.2686
>>>> Office: 952.934.4002
>>>> skenow at rdspos.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>> *Steve Kenow*
>>> Retail Data Systems of Minnesota
>>> End-User Support Manager
>>> Direct: 952.392.2686
>>> Office: 952.934.4002
>>> skenow at rdspos.com
>>>
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>>
>> --
>> *       kiranraj*
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
>
> --
> *Steve Kenow*
> Retail Data Systems of Minnesota
> End-User Support Manager
> Direct: 952.392.2686
> Office: 952.934.4002
> skenow at rdspos.com
>
>
>
>
>
> _______________________________________________
> http://www.vtiger.com/
>



-- 
*       kiranraj*
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