<div dir="ltr">Yes - we're back. Still finding some small permissions issues (cron), but, overall, in good shape.<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Apr 26, 2016 at 12:57 AM, Kiran Raju <span dir="ltr"><<a href="mailto:kiranraju.jakka@gmail.com" target="_blank">kiranraju.jakka@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Are you able to see the dashboard of your vtiger?</div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On 26 April 2016 at 10:44, Steve Kenow <span dir="ltr"><<a href="mailto:skenow@rdspos.com" target="_blank">skenow@rdspos.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>it did turn out to be a permissions problem at the process and file level. I found which user was running apache and changed ownership on the files and folders to that user. There are still a few things that need attention, but the site is open again.<br><br></div>Thanks!<br></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Apr 25, 2016 at 10:23 AM, Steve Kenow <span dir="ltr"><<a href="mailto:skenow@rdspos.com" target="_blank">skenow@rdspos.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">running 6.4<br></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Apr 25, 2016 at 10:15 AM, Kiran Raju <span dir="ltr"><<a href="mailto:kiranraju.jakka@gmail.com" target="_blank">kiranraju.jakka@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">May i know which version of vtigercrm you are using?</div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On 25 April 2016 at 20:31, Steve Kenow <span dir="ltr"><<a href="mailto:skenow@rdspos.com" target="_blank">skenow@rdspos.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><div>The only errors in apache logs are this:<span><br><br>AH01071: Got error 'PHP message: #0 includes/main/WebUI.php(174):
Vtiger_WebUI->checkLogin(Object(Vtiger_Request))<br>#1 index.php(18):
Vtiger_WebUI->process(Object(Vtiger_Request))<br>#2 {main}<br>',
referer: <a href="http://portal.rdsmn.com/index.php" target="_blank">http://portal.rdsmn.com/index.php</a><br><br></span></div>PHP error logs show the same - nothing more. <br><br></div>Another difference is that the new server is running PHP 5.5.9. Old server is 5.4.5. I do have vTiger running in another environment with 5.5.9<br><br><div><div><br></div></div></div><div class="gmail_extra"><br><div class="gmail_quote"><div><div>On Mon, Apr 25, 2016 at 9:16 AM, Kiran Raju <span dir="ltr"><<a href="mailto:kiranraju.jakka@gmail.com" target="_blank">kiranraju.jakka@gmail.com</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div><div dir="ltr">can't you identify any unpleasant log detail in webserver(apache/??) log?</div><div class="gmail_extra"><div><div><br><div class="gmail_quote">On 25 April 2016 at 19:43, Kiran Raju <span dir="ltr"><<a href="mailto:kiranraju.jakka@gmail.com" target="_blank">kiranraju.jakka@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I just say you for letting you to identify whether it might be the problem or some other. And who might be the wrong owner ... there exist a security in each and every level if you know how to provide you can do well!</div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On 25 April 2016 at 19:26, Tim Mohrbach <span dir="ltr"><<a href="mailto:preexo@googlemail.com" target="_blank">preexo@googlemail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word">Please no 777 file permission… ever! Gee.. those rights combined with the wrong owner can open up your server to the rest of the world!<div>More important is chowning the files to the webserver user instead of leaving it as root or xyz.<br><div>permission 755 (vtiger actually wants 775, but I have never understood why) with the right user is more than enough.</div><div><br></div><div><br></div><div><br><div><blockquote type="cite"><div><div><div>On 25.04.2016, at 21:42, Kiran Raju <<a href="mailto:kiranraju.jakka@gmail.com" target="_blank">kiranraju.jakka@gmail.com</a>> wrote:</div><br></div></div><div><div><div><div dir="ltr">Hi Steve,<div><br></div><div>Did you give full permissions to the root folder?</div><div>I think it 'll work when you give 777 to the root folder and try to post demo login of your site.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On 24 April 2016 at 21:18, Steve Kenow <span dir="ltr"><<a href="mailto:skenow@rdspos.com" target="_blank">skenow@rdspos.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><div>I'm pretty sure this is going to be a server configuration issue, but I'm not sure where to go with it.<br><br></div>Moved from one server to another - I've updated all site path, site URL, db connection info in config.inc.php and the login page does come up. However when anyone goes to login (even the administrator account), the page reloads and displays the login again. There are no errors displayed, and after turning on the logging in config.performance.php, I can see it updates the user's login in the db.<br><br></div>The webserver log has -<br><br><blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="gmail_quote">AH01071: Got error 'PHP message: </blockquote><blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="gmail_quote">#0 includes/main/WebUI.php(174):
Vtiger_WebUI->checkLogin(Object(Vtiger_Request))<br>#1 index.php(18):
Vtiger_WebUI->process(Object(Vtiger_Request))<br>#2 {main}<br>',
referer: <a href="http://portal.rdsmn.com/index.php" target="_blank">http://portal.rdsmn.com/index.php</a><br clear="all"></blockquote><div><div><div><br></div><div>Any tricks? I had to move servers because the old server had a size limit on the database and we've exceeded it.<br><br><br></div><div>Thanks<span><font color="#888888"><br></font></span></div><span><font color="#888888"><div>Steve<br></div><div>
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<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div><div dir="ltr"><div><div dir="ltr"><div><img src="http://i120.photobucket.com/albums/o197/dheeraj111/bestregards.gif?t=1183534675" height="104" width="200"></div><div><b><font face="comic sans ms, sans-serif" color="#783f04"> kiranraj</font></b></div></div></div></div></div>
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_______________________________________________<br><a href="http://www.vtiger.com/" target="_blank">http://www.vtiger.com/</a></div></blockquote></div><br></div></div></div><br>_______________________________________________<br>
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div><div dir="ltr"><div><div dir="ltr"><div><img src="http://i120.photobucket.com/albums/o197/dheeraj111/bestregards.gif?t=1183534675" height="104" width="200"></div><div><b><font face="comic sans ms, sans-serif" color="#783f04"> kiranraj</font></b></div></div></div></div></div>
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<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br></blockquote></div><span><br><br clear="all"><br>-- <br><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><i><b>Steve Kenow</b></i><br></div><div>Retail Data Systems of Minnesota<br></div><span>End-User Support Manager</span><br><div>Direct: <a href="tel:952.392.2686" value="+19523922686" target="_blank">952.392.2686</a></div><div>Office: <a href="tel:952.934.4002" value="+19529344002" target="_blank">952.934.4002</a></div><div><a href="mailto:skenow@rdspos.com" target="_blank">skenow@rdspos.com</a></div><div><br><img src="http://rdspos.com/Portals/0/Web-RDS-Logo.jpg" height="39" width="96"><br><br><br></div></div></div></div></div></div></div></div></div></div></div>
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<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div><div dir="ltr"><div><div dir="ltr"><div><img src="http://i120.photobucket.com/albums/o197/dheeraj111/bestregards.gif?t=1183534675" height="104" width="200"></div><div><b><font face="comic sans ms, sans-serif" color="#783f04"> kiranraj</font></b></div></div></div></div></div>
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<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br></blockquote></div><br><br clear="all"><br>-- <br><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><i><b>Steve Kenow</b></i><br></div><div>Retail Data Systems of Minnesota<br></div><span>End-User Support Manager</span><br><div>Direct: <a href="tel:952.392.2686" value="+19523922686" target="_blank">952.392.2686</a></div><div>Office: <a href="tel:952.934.4002" value="+19529344002" target="_blank">952.934.4002</a></div><div><a href="mailto:skenow@rdspos.com" target="_blank">skenow@rdspos.com</a></div><div><br><img src="http://rdspos.com/Portals/0/Web-RDS-Logo.jpg" height="39" width="96"><br><br><br></div></div></div></div></div></div></div></div></div></div></div>
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</div></div></blockquote></div><br><br clear="all"><br>-- <br><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><i><b>Steve Kenow</b></i><br></div><div>Retail Data Systems of Minnesota<br></div><span>End-User Support Manager</span><br><div>Direct: <a href="tel:952.392.2686" value="+19523922686" target="_blank">952.392.2686</a></div><div>Office: <a href="tel:952.934.4002" value="+19529344002" target="_blank">952.934.4002</a></div><div><a href="mailto:skenow@rdspos.com" target="_blank">skenow@rdspos.com</a></div><div><br><img src="http://rdspos.com/Portals/0/Web-RDS-Logo.jpg" height="39" width="96"><br><br><br></div></div></div></div></div></div></div></div></div></div></div>
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<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div><div dir="ltr"><div><div dir="ltr"><div><img src="http://i120.photobucket.com/albums/o197/dheeraj111/bestregards.gif?t=1183534675" height="104" width="200"></div><div><b><font face="comic sans ms, sans-serif" color="#783f04"> kiranraj</font></b></div></div></div></div></div>
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<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a><br></blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><i><b>Steve Kenow</b></i><br></div><div>Retail Data Systems of Minnesota<br></div><span>End-User Support Manager</span><br><div>Direct: 952.392.2686</div><div>Office: 952.934.4002</div><div><a href="mailto:skenow@rdspos.com" target="_blank">skenow@rdspos.com</a></div><div><br><img src="http://rdspos.com/Portals/0/Web-RDS-Logo.jpg" height="39" width="96"><br><br><br></div></div></div></div></div></div></div></div></div></div></div>
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