[Vtigercrm-developers] Vtiger + Asterisk Incoming Popup problem.

Wed Sep 30 09:39:01 GMT 2015

If I disable click-to-call we can solve the issue of all extension rings?

2015-09-30 11:12 GMT+02:00 Vladimir Karažija <vladimir at kosacrta.hr>:

> What SIP client are you using, maybe it is possible to adjust that
> incoming calls are only accepted from your extension, because you must
> allow incoming calls for click to call to work.
>
> And vtiger calls from your extension to make outgoing call.
>
> This is something I will need to test to see what solution is best or even
> possible.
>
> Yes, agi scripts takes full control and that is the problem.
>
> regards, Vladimir
>
>
>
>
> Vladimir Karažija
> Kosa crta d.o.o.
> Jagnedje 1
> 10090 Zagreb
> OIB: 57724075047
>
> t. +385 1 777 33 85
> m. +385 91 122 0511
> www.kosacrta.hr
>
> On Wed, Sep 30, 2015 at 11:02 AM, Michele Mastropieri <
> michele.mastropieri at gmail.com> wrote:
>
>> Hi, it is true, and it is a problem because I want that only 1 extension
>> can answer to the incoming calls.
>>
>> Into PBX I've an inbound route that have as destination the 104
>> extension, but seems to be ignored and all extensions rings.
>>
>> How I can solve the issue in your opinion?
>>
>> 2015-09-30 9:47 GMT+02:00 Vladimir Karažija <vladimir at kosacrta.hr>:
>>
>>> Try to setup two or more users in vtiger & extensions and then make
>>> incoming call (from external number).
>>>
>>> You will see popup in all users logged in vtiger and all extensions will
>>> be ringing.
>>>
>>> regards, Vladimir
>>>
>>>
>>> Vladimir Karažija
>>> Kosa crta d.o.o.
>>> Jagnedje 1
>>> 10090 Zagreb
>>> OIB: 57724075047
>>>
>>> t. +385 1 777 33 85
>>> m. +385 91 122 0511
>>> www.kosacrta.hr
>>>
>>> On Wed, Sep 30, 2015 at 9:35 AM, Michele Mastropieri <
>>> michele.mastropieri at gmail.com> wrote:
>>>
>>>> 2015-09-29 19:24 GMT+02:00 Vladimir Karažija <vladimir at kosacrta.hr>:
>>>>
>>>>> Great to be of help ;) When you visit Croatia, just let me know ;)
>>>>>
>>>> Of course! :D
>>>>
>>>>
>>>>
>>>>>
>>>>> Just to be clear, with this setup you get incoming call popup for
>>>>> external calls and you have working click to call for outgoing calls from
>>>>> vtiger?
>>>>>
>>>> Yes.
>>>>
>>>>
>>>>
>>>>>
>>>>> To be honest, never tested internal calls for incoming call popup on
>>>>> vtiger 6.3 version...
>>>>>
>>>>> This is probably because internal calls are handled by from-internal
>>>>> context and are not in context where agi script is catching calls.
>>>>>
>>>>> You will have another problem with incoming calls, all extensions will
>>>>> be ringing and all users will get popup. This is known "bug" or "feature".
>>>>>
>>>> What do you means exactly when you tell me about this bug?
>>>>
>>>>
>>>>>
>>>>> regards, Vladimir
>>>>>
>>>>>
>>>>> Vladimir Karažija
>>>>> Kosa crta d.o.o.
>>>>> Jagnedje 1
>>>>> 10090 Zagreb
>>>>> OIB: 57724075047
>>>>>
>>>>> t. +385 1 777 33 85
>>>>> m. +385 91 122 0511
>>>>> www.kosacrta.hr
>>>>>
>>>>> On Tue, Sep 29, 2015 at 6:36 PM, Michele Mastropieri <
>>>>> michele.mastropieri at gmail.com> wrote:
>>>>>
>>>>>> Moving agi script from [from-internal] to [from-trunk] into
>>>>>> extensions.conf made me able to get incoming popup! And for this I'll offer
>>>>>> a beer :-)
>>>>>> My context for sip phone extensions is [from-internal].
>>>>>> Changed outbound trunk with trunk name for external calls.
>>>>>> Yes, I use SIP trunk for external calls.
>>>>>> The internal calls do not appears into incoming popup. Only from
>>>>>> external sip trunk. Why?
>>>>>>
>>>>>> 2015-09-29 16:48 GMT+02:00 Vladimir Karažija <vladimir at kosacrta.hr>:
>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>> my configuration is different but works.
>>>>>>>
>>>>>>> Do you have [from-trunk] context in your extensions.conf ?
>>>>>>>
>>>>>>> This is where I put agi script for incoming call popup. Not in the
>>>>>>> from-internal, remove agi script [from-internal] context.
>>>>>>>
>>>>>>> Also what is your phone extension context? It should be
>>>>>>> from-internal.
>>>>>>>
>>>>>>> And in Provider configuration in PBX manager change Outbound trunk
>>>>>>> to trunk name that you use for external calls.
>>>>>>>
>>>>>>> You use SIP trunk for external calls?
>>>>>>>
>>>>>>> Vladimir Karažija
>>>>>>> Kosa crta d.o.o.
>>>>>>> Jagnedje 1
>>>>>>> 10090 Zagreb
>>>>>>> OIB: 57724075047
>>>>>>>
>>>>>>> t. +385 1 777 33 85
>>>>>>> m. +385 91 122 0511
>>>>>>> www.kosacrta.hr
>>>>>>>
>>>>>>> On Tue, Sep 29, 2015 at 9:55 AM, Michele Mastropieri <
>>>>>>> michele.mastropieri at gmail.com> wrote:
>>>>>>>
>>>>>>>> If I click-to-call from vtiger, the call is placed out. The problem
>>>>>>>> is that no incoming call popup appears! Please help me if you have some
>>>>>>>> minutes.
>>>>>>>>
>>>>>>>> <<<<Vtiger Asterisk Server Details:>>>>
>>>>>>>> Vtiger Asterisk App URL http://192.168.1.130:8383
>>>>>>>> Outbound Context vtiger
>>>>>>>> Outbound Trunk from-internal
>>>>>>>> Vtiger Secret Key 38270845255
>>>>>>>> <<<<end details>>>>
>>>>>>>>
>>>>>>>> <<<<VtigerAsteriskConnector.properties>>>>
>>>>>>>> // Location where the application server will be running.
>>>>>>>> ServerIP   = 127.0.0.1
>>>>>>>> ServerPort = 8383
>>>>>>>> // Call Recordings storage path
>>>>>>>> StorageDir = /VtigerAsteriskConnector
>>>>>>>> // Enable(true) or Disable(false) call recordings
>>>>>>>> Recording = true
>>>>>>>> // Location where the applications database files will be stored.
>>>>>>>> AsteriskAppDBPath = /VtigerAsteriskConnector
>>>>>>>> // Asterisk Server Details
>>>>>>>> AsteriskServerPublicIP = 192.168.1.130
>>>>>>>> AsteriskServerIP   = 127.0.0.1
>>>>>>>> AsteriskServerPort = 5038
>>>>>>>> AsteriskUsername   = admin
>>>>>>>> AsteriskPassword   = 123456
>>>>>>>> // Vtiger CRM URL
>>>>>>>> VtigerURL = http://192.168.2.26
>>>>>>>> VtigerSecretKey = 38270845255
>>>>>>>> //Enable(true) or Disable(false) Asterisk Events and Database Logs
>>>>>>>> in Connector
>>>>>>>> AsteriskLog = true
>>>>>>>> DatabaseLog = true
>>>>>>>> <<<<VtigerAsteriskConnector.properties>>>>
>>>>>>>>
>>>>>>>> <<<<manager.conf>>>>
>>>>>>>> [general]
>>>>>>>> enabled = yes
>>>>>>>> port = 5038
>>>>>>>> bindaddr = 0.0.0.0
>>>>>>>> displayconnects=no ;only effects 1.6+
>>>>>>>> [admin]
>>>>>>>> secret = 123456
>>>>>>>> deny = 0.0.0.0/0.0.0.0
>>>>>>>> permit = 127.0.0.1/255.255.255.0
>>>>>>>> permit = 192.168.1.250/255.255.255.0
>>>>>>>> permit = 192.168.2.26/255.255.255.0
>>>>>>>> permit = 192.168.5.102/255.255.255.0
>>>>>>>> read =
>>>>>>>> system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate
>>>>>>>> write =
>>>>>>>> system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate
>>>>>>>> writetimeout = 5000
>>>>>>>> #include manager_additional.conf
>>>>>>>> #include manager_custom.conf
>>>>>>>> <<<<end manager.conf>>>>
>>>>>>>>
>>>>>>>> <<<<extensions.conf (interested parts)>>>>
>>>>>>>> [vtiger]
>>>>>>>> exten => _X.,1,Agi(agi://127.0.0.1/incoming.agi)
>>>>>>>>
>>>>>>>> [from-internal]
>>>>>>>> include => from-internal-noxfer
>>>>>>>> include => from-internal-xfer
>>>>>>>> include => bad-number
>>>>>>>> exten => _X.,1,Agi(agi://127.0.0.1/incoming.agi)
>>>>>>>> <<<<end extension.conf>>>>
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> http://www.vtiger.com/
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> http://www.vtiger.com/
>>>>>>>
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> http://www.vtiger.com/
>>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> http://www.vtiger.com/
>>>>>
>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>>
>>>
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
> _______________________________________________
> http://www.vtiger.com/
>
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