[Vtigercrm-developers] Vtiger + Asterisk Incoming Popup problem.

Wed Sep 30 10:59:02 GMT 2015

No, you will need to remove agi script in from-trunk context...

V.

Vladimir Karažija
Kosa crta d.o.o.
Jagnedje 1
10090 Zagreb
OIB: 57724075047

t. +385 1 777 33 85
m. +385 91 122 0511
www.kosacrta.hr

On Wed, Sep 30, 2015 at 11:39 AM, Michele Mastropieri <
michele.mastropieri at gmail.com> wrote:

> If I disable click-to-call we can solve the issue of all extension rings?
>
> 2015-09-30 11:12 GMT+02:00 Vladimir Karažija <vladimir at kosacrta.hr>:
>
>> What SIP client are you using, maybe it is possible to adjust that
>> incoming calls are only accepted from your extension, because you must
>> allow incoming calls for click to call to work.
>>
>> And vtiger calls from your extension to make outgoing call.
>>
>> This is something I will need to test to see what solution is best or
>> even possible.
>>
>> Yes, agi scripts takes full control and that is the problem.
>>
>> regards, Vladimir
>>
>>
>>
>>
>> Vladimir Karažija
>> Kosa crta d.o.o.
>> Jagnedje 1
>> 10090 Zagreb
>> OIB: 57724075047
>>
>> t. +385 1 777 33 85
>> m. +385 91 122 0511
>> www.kosacrta.hr
>>
>> On Wed, Sep 30, 2015 at 11:02 AM, Michele Mastropieri <
>> michele.mastropieri at gmail.com> wrote:
>>
>>> Hi, it is true, and it is a problem because I want that only 1 extension
>>> can answer to the incoming calls.
>>>
>>> Into PBX I've an inbound route that have as destination the 104
>>> extension, but seems to be ignored and all extensions rings.
>>>
>>> How I can solve the issue in your opinion?
>>>
>>> 2015-09-30 9:47 GMT+02:00 Vladimir Karažija <vladimir at kosacrta.hr>:
>>>
>>>> Try to setup two or more users in vtiger & extensions and then make
>>>> incoming call (from external number).
>>>>
>>>> You will see popup in all users logged in vtiger and all extensions
>>>> will be ringing.
>>>>
>>>> regards, Vladimir
>>>>
>>>>
>>>> Vladimir Karažija
>>>> Kosa crta d.o.o.
>>>> Jagnedje 1
>>>> 10090 Zagreb
>>>> OIB: 57724075047
>>>>
>>>> t. +385 1 777 33 85
>>>> m. +385 91 122 0511
>>>> www.kosacrta.hr
>>>>
>>>> On Wed, Sep 30, 2015 at 9:35 AM, Michele Mastropieri <
>>>> michele.mastropieri at gmail.com> wrote:
>>>>
>>>>> 2015-09-29 19:24 GMT+02:00 Vladimir Karažija <vladimir at kosacrta.hr>:
>>>>>
>>>>>> Great to be of help ;) When you visit Croatia, just let me know ;)
>>>>>>
>>>>> Of course! :D
>>>>>
>>>>>
>>>>>
>>>>>>
>>>>>> Just to be clear, with this setup you get incoming call popup for
>>>>>> external calls and you have working click to call for outgoing calls from
>>>>>> vtiger?
>>>>>>
>>>>> Yes.
>>>>>
>>>>>
>>>>>
>>>>>>
>>>>>> To be honest, never tested internal calls for incoming call popup on
>>>>>> vtiger 6.3 version...
>>>>>>
>>>>>> This is probably because internal calls are handled by from-internal
>>>>>> context and are not in context where agi script is catching calls.
>>>>>>
>>>>>> You will have another problem with incoming calls, all extensions
>>>>>> will be ringing and all users will get popup. This is known "bug" or
>>>>>> "feature".
>>>>>>
>>>>> What do you means exactly when you tell me about this bug?
>>>>>
>>>>>
>>>>>>
>>>>>> regards, Vladimir
>>>>>>
>>>>>>
>>>>>> Vladimir Karažija
>>>>>> Kosa crta d.o.o.
>>>>>> Jagnedje 1
>>>>>> 10090 Zagreb
>>>>>> OIB: 57724075047
>>>>>>
>>>>>> t. +385 1 777 33 85
>>>>>> m. +385 91 122 0511
>>>>>> www.kosacrta.hr
>>>>>>
>>>>>> On Tue, Sep 29, 2015 at 6:36 PM, Michele Mastropieri <
>>>>>> michele.mastropieri at gmail.com> wrote:
>>>>>>
>>>>>>> Moving agi script from [from-internal] to [from-trunk] into
>>>>>>> extensions.conf made me able to get incoming popup! And for this I'll offer
>>>>>>> a beer :-)
>>>>>>> My context for sip phone extensions is [from-internal].
>>>>>>> Changed outbound trunk with trunk name for external calls.
>>>>>>> Yes, I use SIP trunk for external calls.
>>>>>>> The internal calls do not appears into incoming popup. Only from
>>>>>>> external sip trunk. Why?
>>>>>>>
>>>>>>> 2015-09-29 16:48 GMT+02:00 Vladimir Karažija <vladimir at kosacrta.hr>:
>>>>>>>
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> my configuration is different but works.
>>>>>>>>
>>>>>>>> Do you have [from-trunk] context in your extensions.conf ?
>>>>>>>>
>>>>>>>> This is where I put agi script for incoming call popup. Not in the
>>>>>>>> from-internal, remove agi script [from-internal] context.
>>>>>>>>
>>>>>>>> Also what is your phone extension context? It should be
>>>>>>>> from-internal.
>>>>>>>>
>>>>>>>> And in Provider configuration in PBX manager change Outbound trunk
>>>>>>>> to trunk name that you use for external calls.
>>>>>>>>
>>>>>>>> You use SIP trunk for external calls?
>>>>>>>>
>>>>>>>> Vladimir Karažija
>>>>>>>> Kosa crta d.o.o.
>>>>>>>> Jagnedje 1
>>>>>>>> 10090 Zagreb
>>>>>>>> OIB: 57724075047
>>>>>>>>
>>>>>>>> t. +385 1 777 33 85
>>>>>>>> m. +385 91 122 0511
>>>>>>>> www.kosacrta.hr
>>>>>>>>
>>>>>>>> On Tue, Sep 29, 2015 at 9:55 AM, Michele Mastropieri <
>>>>>>>> michele.mastropieri at gmail.com> wrote:
>>>>>>>>
>>>>>>>>> If I click-to-call from vtiger, the call is placed out. The
>>>>>>>>> problem is that no incoming call popup appears! Please help me if you have
>>>>>>>>> some minutes.
>>>>>>>>>
>>>>>>>>> <<<<Vtiger Asterisk Server Details:>>>>
>>>>>>>>> Vtiger Asterisk App URL http://192.168.1.130:8383
>>>>>>>>> Outbound Context vtiger
>>>>>>>>> Outbound Trunk from-internal
>>>>>>>>> Vtiger Secret Key 38270845255
>>>>>>>>> <<<<end details>>>>
>>>>>>>>>
>>>>>>>>> <<<<VtigerAsteriskConnector.properties>>>>
>>>>>>>>> // Location where the application server will be running.
>>>>>>>>> ServerIP   = 127.0.0.1
>>>>>>>>> ServerPort = 8383
>>>>>>>>> // Call Recordings storage path
>>>>>>>>> StorageDir = /VtigerAsteriskConnector
>>>>>>>>> // Enable(true) or Disable(false) call recordings
>>>>>>>>> Recording = true
>>>>>>>>> // Location where the applications database files will be stored.
>>>>>>>>> AsteriskAppDBPath = /VtigerAsteriskConnector
>>>>>>>>> // Asterisk Server Details
>>>>>>>>> AsteriskServerPublicIP = 192.168.1.130
>>>>>>>>> AsteriskServerIP   = 127.0.0.1
>>>>>>>>> AsteriskServerPort = 5038
>>>>>>>>> AsteriskUsername   = admin
>>>>>>>>> AsteriskPassword   = 123456
>>>>>>>>> // Vtiger CRM URL
>>>>>>>>> VtigerURL = http://192.168.2.26
>>>>>>>>> VtigerSecretKey = 38270845255
>>>>>>>>> //Enable(true) or Disable(false) Asterisk Events and Database Logs
>>>>>>>>> in Connector
>>>>>>>>> AsteriskLog = true
>>>>>>>>> DatabaseLog = true
>>>>>>>>> <<<<VtigerAsteriskConnector.properties>>>>
>>>>>>>>>
>>>>>>>>> <<<<manager.conf>>>>
>>>>>>>>> [general]
>>>>>>>>> enabled = yes
>>>>>>>>> port = 5038
>>>>>>>>> bindaddr = 0.0.0.0
>>>>>>>>> displayconnects=no ;only effects 1.6+
>>>>>>>>> [admin]
>>>>>>>>> secret = 123456
>>>>>>>>> deny = 0.0.0.0/0.0.0.0
>>>>>>>>> permit = 127.0.0.1/255.255.255.0
>>>>>>>>> permit = 192.168.1.250/255.255.255.0
>>>>>>>>> permit = 192.168.2.26/255.255.255.0
>>>>>>>>> permit = 192.168.5.102/255.255.255.0
>>>>>>>>> read =
>>>>>>>>> system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate
>>>>>>>>> write =
>>>>>>>>> system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate
>>>>>>>>> writetimeout = 5000
>>>>>>>>> #include manager_additional.conf
>>>>>>>>> #include manager_custom.conf
>>>>>>>>> <<<<end manager.conf>>>>
>>>>>>>>>
>>>>>>>>> <<<<extensions.conf (interested parts)>>>>
>>>>>>>>> [vtiger]
>>>>>>>>> exten => _X.,1,Agi(agi://127.0.0.1/incoming.agi)
>>>>>>>>>
>>>>>>>>> [from-internal]
>>>>>>>>> include => from-internal-noxfer
>>>>>>>>> include => from-internal-xfer
>>>>>>>>> include => bad-number
>>>>>>>>> exten => _X.,1,Agi(agi://127.0.0.1/incoming.agi)
>>>>>>>>> <<<<end extension.conf>>>>
>>>>>>>>>
>>>>>>>>> _______________________________________________
>>>>>>>>> http://www.vtiger.com/
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> http://www.vtiger.com/
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> http://www.vtiger.com/
>>>>>>>
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> http://www.vtiger.com/
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> http://www.vtiger.com/
>>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>>
>>>
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
>
>
> _______________________________________________
> http://www.vtiger.com/
>
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