[Vtigercrm-developers] Fwd: Re: Asterisk Connector & Asterisk 11

[Vic Cekvenich]

-------- Original Message --------
Subject: 	Re: [Vtigercrm-developers] Asterisk Connector & Asterisk 11
Date: 	Fri, 8 Aug 2014 12:17:38 -0400
From: 	vtiger at camden.net <vtiger at camden.net>
Reply-To: 	vtiger at camden.net, vtigercrm-developers at lists.vtigercrm.com
To: 	Rishab K <rishab.k at vtiger.com>, 
<vtigercrm-developers at lists.vtigercrm.com>



checked secret for leading and post blanks... none
changed secret to a simple secret just to be sure... same result
removed post "/" of URL in connector config... same result
deleting Vtiger and SQL tables to force run once setup with new version 
revision =14176, same result

I have not tried to blow the server away and start from nothing, I had 
to do this to go from 6.0 to 6.1, not sure why we already know there are 
issues with jsut updating via SVN, and you have to kill your tables and 
vtiger directory to force a run once install but its possible there are 
issues with even that


on the 8383 stream
INFO: Successfully Authenticated Vtiger Secret Key

on the 4573 stream
SEVERE: Failed to authenticate Vtiger Secret Key

click to call still results in calling of the CRM Extension, then get 
hung up on

Inbound callers get hung up on, no PoP, phones do not even ring

Question: Do you actually have a the asterisk connector and PBX Manager 
working and tested on any of your own installs? I was looking though 
internet blogs and forms and found comments suggesting that this is not 
working in On Demand version either

Back to my suggestion of scraping AGI and just use AMI, why is vtiger 
even using AGI, its clear from these data streams you are using AGI to 
access AMI, why?

If you are going to use AGI  you don't need to access the AMI, and if 
you use AMI you don't need AGI, they are not meant to work together

AGI would be great for let's say, we wanted to create a customer 
satisfaction survey and send callers to it after a call, and we want the 
user input to tie vTiger, similar to how you're the web forums work, or 
we wanted a call in app that allowed customers to call in and manager 
their own vtiger records, like allow customers to call in and change 
their phone number or address, then AGI would be great and required as 
AMI won't let us do those type of things, and if that is where you are 
going with this then great, but that should be a separate project/module 
from the PBX Manager that handles click to call and caller POPs

In this case vtiger does not need to own or control the call, so we dont 
need AGI, all its trying to do is:

1.) Click to call app

AMI is best suited for this, very simple command, and you guys where 
closer to this prior to the 14176, you just had Exten set to the CRM 
Phone Extension so it was trying to call itself, I could see the 
commands being issued

Action: Originate
Channel: {CRM Phone Extension from My Preferences}
Context: {Context from PBX Manager Settings}
Exten: {Number Clicked On}
CallerID: "Calling" & {Number Clicked On} & "from Vtiger"
Priority: 1
Timeout: 30000
Variable: var1=23|var2=24|var3=25
ActionID: {optional for error handling}

2.) Monitor for Incoming calls so we can grab callerID and search vtiger 
for records and make a POP

Again AMI is best suited for this all you have to do is keep the AMI 
connection open, it will close due to inactivity, that's not a AMI 
problem that's in the network layer so you need to constantly check if 
the connection is open and reconnect if not, you can send a "Action: 
Ping" every few minutes to help minimize the drops, it's really not 
difficult and virtually all the call monitoring applications both open 
source and commercial use AMI to do this, not AGI

 From there all you need to do is pull out the "Event: Newstate" and 
"Event: Hangup" packets to inspect the packet attributes

Please see my suggestion email on 8-5-2014, if you need further help, I 
have everything you need coded and working in Visual Basic, I would be 
happy to provide you with the code, you will have to translate to Java, 
assuming you would stick with java for the connector which is fine, 
though you probably could do same in PHP and not waste all the system 
resources java uses

In response to your response from that email

There are no new settings under my preferences for 
ReceivingIncommingCalls and MakingOutgoingCalls, even after a forced 
re-install of rev. 14176

Some users might want click to call function but not callerID POPs so 
simply removing the CRM Phone Extenion settings is a bad way to control 
if POP should occur

Some users will want the POP on ring and others will want on answer, so 
this option should be given

User should be able to define how long the POP stays up. trust me if you 
hard code it, some will say it stays up too long, and other will stay it 
goes away to fast, you will never find a settings for this that makes 
everyone happy, so let them set it

That's great there is a close button on the POP, but it should only 
close the pop for that instance, it should not permanently close only 
for that user as you suggested










------------------------------------------------------------------------
*From*: "Rishab K" <rishab.k at vtiger.com>
*Sent*: Friday, August 08, 2014 2:05 AM
*To*: vtiger at camden.net
*Subject*: [Vtigercrm-developers] Asterisk Connector & Asterisk 11

Hi,

 >From the snapshot which was sent in previous mail, it looks like all 
the configuration that has been done are correct. I want one last thing 
to be verified from your end both in *Vtiger* and Connector config file.

  * In *PBXManager* settings under *Vtiger Secret Key field*, make sure
    there are no empty spaces in starting and ending of the key.
  * In Connector config file under *VtigerSecretKey* field, make sure
    there are no empty spaces at the end of the key.
  * In Connector config file under*VtigerURL* field, remove the slash
    that is added at the end of the *URL*.

Please verify and make this changes, once done please restart the connector.


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