[Vtigercrm-developers] Custom Event or Custom Workflow?

[Prasad]

Alan,

I was excited to get my hands-on this but had to focus on other priority
for now.

Some cleanup / support is required to prepare the first-time response email
to aid MailConverter
scan the subject on subsequent reply. Auto-ticketing with custom workflow
is a good try to evaluate.

Regards,
Prasad


On Wed, Jun 27, 2012 at 3:42 PM, Alan Lord <alanslists at gmail.com> wrote:

> I'm wanting to reproduce the feature described in the old autoticketing
> doc & code written for vtiger 5.1.0, for 5.4.0.
>
> The Event handler API has been changed a bit since the 5.1.0 days
> looking through various bits of code. Also there is the API to add
> custom functions to the workflow system directly. (The
> HelpDeskHandler.php file in 5.4.0 contains both an Event handler and
> several custom workflow functions.
>
> I guess my question is this: Is the feature to send an auto-reply email
> to the ticket submitter better done in the Eventing API or as a custom
> Workflow Function?
>
> Cheers
>
> Al
>
> _______________________________________________
> http://www.vtiger.com/
>
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