[Vtigercrm-developers] Custom Event or Custom Workflow?

[Alan Lord]

I'm wanting to reproduce the feature described in the old autoticketing 
doc & code written for vtiger 5.1.0, for 5.4.0.

The Event handler API has been changed a bit since the 5.1.0 days 
looking through various bits of code. Also there is the API to add 
custom functions to the workflow system directly. (The 
HelpDeskHandler.php file in 5.4.0 contains both an Event handler and 
several custom workflow functions.

I guess my question is this: Is the feature to send an auto-reply email 
to the ticket submitter better done in the Eventing API or as a custom 
Workflow Function?

Cheers

Al