Alan,<div><div><br></div><div>I was excited to get my hands-on this but had to focus on other priority for now. </div><div><br></div><div>Some cleanup / support is required to prepare the first-time response email to aid MailConverter</div>
</div><div>scan the subject on subsequent reply. Auto-ticketing with custom workflow is a good try to evaluate. </div><div><br></div><div>Regards,</div><div>Prasad</div><div>
<br><br><div class="gmail_quote">On Wed, Jun 27, 2012 at 3:42 PM, Alan Lord <span dir="ltr"><<a href="mailto:alanslists@gmail.com" target="_blank">alanslists@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
I'm wanting to reproduce the feature described in the old autoticketing<br>
doc & code written for vtiger 5.1.0, for 5.4.0.<br>
<br>
The Event handler API has been changed a bit since the 5.1.0 days<br>
looking through various bits of code. Also there is the API to add<br>
custom functions to the workflow system directly. (The<br>
HelpDeskHandler.php file in 5.4.0 contains both an Event handler and<br>
several custom workflow functions.<br>
<br>
I guess my question is this: Is the feature to send an auto-reply email<br>
to the ticket submitter better done in the Eventing API or as a custom<br>
Workflow Function?<br>
<br>
Cheers<br>
<br>
Al<br>
<br>
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</blockquote></div><br></div>