[Vtigercrm-developers] user can't post ticket in portal

[Sutharsan J]

Hi

Go to Tickets module in CRM and find customize button at top right, then go
to Ticket Fields & Layout


Thanks

On Thu, Aug 9, 2018 at 12:49 PM Yannick <micker at free.fr> wrote:

> Sorry i didnt found this options
> Can you explain more?
> Thanks
> Le 9 août 2018, à 06:58, Sutharsan J <ajstharsan at gmail.com> a écrit:
>>
>> HI
>>
>> You may try by changing all mandatory fields of Ticket module to
>> Non-mandatory. You can do this in  Ticket > Edit Fields
>>
>>
>> Thanks
>> Sutharsan Jeganathan
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Development Manager Radus28 Software Solution [image: Radus28 Software
>> Solution] 123, Level 2, Mc Larens Building Baudhaloka Mw. Colombo 04 Sri
>> Lanka M : +94773795291 E  : sutharsan at radus28.com <sutharsan at radus28.com> W
>> : www.radus28.com <http://www.radus28.com>*
>>
>> On Thu, Aug 9, 2018 at 1:06 AM Yannick Berges < micker at free.fr> wrote:
>>
>>> Hello on vtiger 7.10 + last portal
>>> when user try to create a ticket he have this message
>>> LBL_DATABASE_QUERY_ERROR in a popup ... he can comment
>>> when he try to close ..
>>> Mandatory fields are missing,LBL_DATABASE_QUERY_ERROR.
>>> Could you help me ?
>>> => writting rules is allow in portal > tickets
>>>
>>> if create tickets for this user in vtiger it display in portal but can't
>>> reply
>>> regards
>>> --
>>>
>>>
>>> *Yannick BERGES *Concepteur multimédia, formateur, consultant
>>> 07 60 34 78 76 <0760347876>
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