[Vtigercrm-developers] user can't post ticket in portal

[Yannick]

Somebody have an Idea ?

Le 11 août 2018 à 05:37, à 05:37, Sutharsan J <ajstharsan at gmail.com> a écrit:
>Yes better way is to debug and figure out
>
>On Sat, 11 Aug 2018, 01:57 Yannick Berges, <micker at free.fr> wrote:
>
>> i done it ... same error
>>
>>
>> Le 10/08/2018 à 05:03, Sutharsan J a écrit :
>>
>> HI
>>
>> Yes, it is made as 'readonly'  in vtiger layout manager. You can do
>it
>> through a small hacking.  Click F12 and remove 'readonly' as shown
>below
>>
>> [image: image.png]
>>
>> Thanks
>> Sutharsan Jeganathan
>>
>> On Fri, Aug 10, 2018 at 12:06 AM Yannick Berges <micker at free.fr>
>wrote:
>>
>>> only title priority state and assigned to is mandatory and i can't
>remove
>>> it
>>>
>>> ... other idea ?
>>>
>>> Le 09/08/2018 à 10:11, Sutharsan J a écrit :
>>>
>>> Hi
>>>
>>> Go to Tickets module in CRM and find customize button at top right,
>then
>>> go to Ticket Fields & Layout
>>>
>>>
>>> Thanks
>>>
>>> On Thu, Aug 9, 2018 at 12:49 PM Yannick <micker at free.fr> wrote:
>>>
>>>> Sorry i didnt found this options
>>>> Can you explain more?
>>>> Thanks
>>>> Le 9 août 2018, à 06:58, Sutharsan J <ajstharsan at gmail.com> a
>écrit:
>>>>>
>>>>> HI
>>>>>
>>>>> You may try by changing all mandatory fields of Ticket module to
>>>>> Non-mandatory. You can do this in  Ticket > Edit Fields
>>>>>
>>>>>
>>>>> Thanks
>>>>> Sutharsan Jeganathan
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Development Manager Radus28 Software Solution [image: Radus28
>Software
>>>>> Solution] 123, Level 2, Mc Larens Building Baudhaloka Mw. Colombo
>04 Sri
>>>>> Lanka M : +94773795291 E  : sutharsan at radus28.com
><sutharsan at radus28.com> W
>>>>> : www.radus28.com <http://www.radus28.com>*
>>>>>
>>>>> On Thu, Aug 9, 2018 at 1:06 AM Yannick Berges < micker at free.fr>
>wrote:
>>>>>
>>>>>> Hello on vtiger 7.10 + last portal
>>>>>> when user try to create a ticket he have this message
>>>>>> LBL_DATABASE_QUERY_ERROR in a popup ... he can comment
>>>>>> when he try to close ..
>>>>>> Mandatory fields are missing,LBL_DATABASE_QUERY_ERROR.
>>>>>> Could you help me ?
>>>>>> => writting rules is allow in portal > tickets
>>>>>>
>>>>>> if create tickets for this user in vtiger it display in portal
>but
>>>>>> can't reply
>>>>>> regards
>>>>>> --
>>>>>>
>>>>>>
>>>>>> *Yannick BERGES *Concepteur multimédia, formateur, consultant
>>>>>> 07 60 34 78 76 <0760347876>
>>>>>> yannick at com3elles.com
>>>>>> [image: Com'3 Elles]
>>>>>> www.com3elles.com
>>>>>> 09 72 17 05 61 <0972170561>
>>>>>>
>>>>>> Nouvelle adresse : *18 rue Sainte Cécile 31100 Toulouse*
>>>>>> <https://www.com3elles.com/nous-contacter.html>
>>>>>>
>>>>>> Consultez notre
>>>>>> *catalogue de formations *
>>>>>> <https://www.com3elles.com/notre-catalogue-de-formation.html>
>>>>>>
>>>>>> Evitez les impressions inutiles : n'imprimez ce message que si
>c'est
>>>>>> vraiment indispensable.
>>>>>>
>>>>>>
>>>>>>
><https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient>
>Garanti
>>>>>> sans virus. www.avast.com
>>>>>>
><https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient>
>>>>>>
><#m_3909894462438871218_m_3762086195120469258_m_-8722501603954151364_m_-6651717920587075190_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>> _______________________________________________
>>>>>> http://www.vtiger.com/
>>>>>
>>>>>  ------------------------------
>>>>> http://www.vtiger.com/
>>>>>
>>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>
>>>
>>>
>>>
>_______________________________________________http://www.vtiger.com/
>>>
>>>
>>> --
>>>
>>>
>>> *Yannick BERGES *Concepteur multimédia, formateur, consultant
>>> 07 60 34 78 76 <0760347876>
>>> yannick at com3elles.com
>>> [image: Com'3 Elles]
>>> www.com3elles.com
>>> 09 72 17 05 61 <0972170561>
>>>
>>> Nouvelle adresse : *18 rue Sainte Cécile 31100 Toulouse*
>>> <https://www.com3elles.com/nous-contacter.html>
>>>
>>> Consultez notre
>>> *catalogue de formations *
>>> <https://www.com3elles.com/notre-catalogue-de-formation.html>
>>>
>>> Evitez les impressions inutiles : n'imprimez ce message que si c'est
>>> vraiment indispensable.
>>>
>>
>>
>> --
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Development Manager Radus28 Software Solution [image: Radus28
>Software
>> Solution] 123, Level 2, Mc Larens Building Baudhaloka Mw. Colombo 04
>Sri
>> Lanka M : +94773795291 E  : sutharsan at radus28.com
><sutharsan at radus28.com> W
>> : www.radus28.com <http://www.radus28.com>*
>>
>>
>> --
>>
>>
>> *Yannick BERGES *Concepteur multimédia, formateur, consultant
>> 07 60 34 78 76 <0760347876>
>> yannick at com3elles.com
>> [image: Com'3 Elles]
>> www.com3elles.com
>> 09 72 17 05 61 <0972170561>
>>
>> Nouvelle adresse : *18 rue Sainte Cécile 31100 Toulouse*
>> <https://www.com3elles.com/nous-contacter.html>
>>
>> Consultez notre
>> *catalogue de formations *
>> <https://www.com3elles.com/notre-catalogue-de-formation.html>
>>
>> Evitez les impressions inutiles : n'imprimez ce message que si c'est
>> vraiment indispensable.
>>
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