<html><head></head><body><div dir="auto">Somebody have an Idea ?</div>
<div class="gmail_quote" >Le 11 août 2018, à 05:37, Sutharsan J <<a href="mailto:ajstharsan@gmail.com" target="_blank">ajstharsan@gmail.com</a>> a écrit:<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
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Yes better way is to debug and figure out
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On Sat, 11 Aug 2018, 01:57 Yannick Berges, <
<a href="mailto:micker@free.fr">micker@free.fr</a>> wrote:
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<p>i done it ... same error</p>
<p><img src="cid:part1.8C225746.D359955B@free.fr" alt=""></p>
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Le 10/08/2018 à 05:03, Sutharsan J a écrit :
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HI
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Yes, it is made as 'readonly' in vtiger layout manager. You can do it through a small hacking. Click F12 and remove 'readonly' as shown below
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<img src="cid:part2.CB8AA65E.5E84A3A9@free.fr" alt="image.png" height="329" width="471">
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Thanks
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Sutharsan Jeganathan
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On Fri, Aug 10, 2018 at 12:06 AM Yannick Berges <
<a href="mailto:micker@free.fr" target="_blank" rel="noreferrer">micker@free.fr</a>> wrote:
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<p>only title priority state and assigned to is mandatory and i can't remove it</p>
<p>... other idea ?<br> </p>
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Le 09/08/2018 à 10:11, Sutharsan J a écrit :
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Hi
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Go to Tickets module in CRM and find customize button at top right, then go to Ticket Fields & Layout
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Thanks
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On Thu, Aug 9, 2018 at 12:49 PM Yannick <
<a href="mailto:micker@free.fr" target="_blank" rel="noreferrer">micker@free.fr</a>> wrote:
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Sorry i didnt found this options
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Can you explain more?
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Thanks
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Le 9 août 2018, à 06:58, Sutharsan J <
<a href="mailto:ajstharsan@gmail.com" target="_blank" rel="noreferrer">ajstharsan@gmail.com</a>> a écrit:
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HI
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You may try by changing all mandatory fields of Ticket module to Non-mandatory. You can do this in Ticket > Edit Fields
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Thanks
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Sutharsan Jeganathan
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<font color="#9999ff"><i>Development Manager<br> Radus28 Software Solution<br> <img title="www.radus28.com" alt="Radus28 Software Solution" class="m_3909894462438871218m_3762086195120469258m_-8722501603954151364gmail-CToWUd" height="60" width="205"><br> 123, Level 2, Mc Larens Building<br> Baudhaloka Mw.<br> Colombo 04<br> Sri Lanka<br> M : +94773795291<br> E : <a class="m_3909894462438871218m_3762086195120469258m_-8722501603954151364gmail-m_-3394385130697107832moz-txt-link-abbreviated" href="mailto:sutharsan@radus28.com" target="_blank" rel="noreferrer">sutharsan@radus28.com</a><br> W : <a class="m_3909894462438871218m_3762086195120469258m_-8722501603954151364gmail-m_-3394385130697107832moz-txt-link-abbreviated" href="http://www.radus28.com" target="_blank" rel="noreferrer">www.radus28.com</a></i></font>
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On Thu, Aug 9, 2018 at 1:06 AM Yannick Berges <
<a href="mailto:micker@free.fr" target="_blank" rel="noreferrer">micker@free.fr</a>> wrote:
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<p><span>Hello on vtiger 7.10 + last portal<br> when user try to create a ticket he have this message</span><br> <span>LBL_DATABASE_QUERY_ERROR in a popup ... he can comment</span><br> <span>when he try to close ..</span><br> <span>Mandatory fields are missing,LBL_DATABASE_QUERY_ERROR.</span><br> <span>Could you help me ?</span><br> <span>=> writting rules is allow in portal > tickets</span></p>
<p><span>if create tickets for this user in vtiger it display in portal but can't reply</span><br> <span>regards</span></p>
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<p><strong class="m_3909894462438871218m_3762086195120469258m_-8722501603954151364m_-6651717920587075190noir">Yannick BERGES<br> </strong><span style="font-size:10px" class="m_3909894462438871218m_3762086195120469258m_-8722501603954151364m_-6651717920587075190noir">Concepteur multimédia, formateur, consultant<br> <a href="tel:0760347876" target="_blank" rel="noreferrer"><span class="m_3909894462438871218m_3762086195120469258m_-8722501603954151364m_-6651717920587075190couleur">07</span> 60 34 78 76</a></span><br> <span style="font-size:10px" class="m_3909894462438871218m_3762086195120469258m_-8722501603954151364m_-6651717920587075190noir"><a style="text-decoration:none" href="mailto:yannick@com3elles.com" target="_blank" rel="noreferrer">yannick<span class="m_3909894462438871218m_3762086195120469258m_-8722501603954151364m_-6651717920587075190couleur">@</span>com3elles.com</a></span></p>
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<p style="font-size:10px"><img src="https://www.com3elles.com/images/design/icones/incident.png" alt="" align="absmiddle" height="24" width="24"><a href="https://www.com3elles.com/nous-contacter.html" target="_blank" rel="noreferrer"><span class="m_3909894462438871218m_3762086195120469258m_-8722501603954151364m_-6651717920587075190couleur">Nouvelle adresse : <strong>18 rue Sainte Cécile 31100 Toulouse</strong></span></a></p>
<p style="font-size:9px"> Consultez notre <a href="https://www.com3elles.com/notre-catalogue-de-formation.html" target="_blank" rel="noreferrer"><strong>catalogue de formations<br> </strong></a></p>
<p style="font-size:9px;color:#678639">Evitez les impressions inutiles : n'imprimez ce message que si c'est vraiment indispensable.</p>
</div>
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<a href="http://www.vtiger.com/" rel="noreferrer noreferrer" target="_blank">http://www.vtiger.com/</a>
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<a href="http://www.vtiger.com/" target="_blank" rel="noreferrer">http://www.vtiger.com/</a></pre>
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<a href="http://www.vtiger.com/" rel="noreferrer noreferrer" target="_blank">http://www.vtiger.com/</a>
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<a class="m_3909894462438871218m_3762086195120469258moz-txt-link-freetext" href="http://www.vtiger.com/" target="_blank" rel="noreferrer">http://www.vtiger.com/</a></pre>
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<p><strong class="m_3909894462438871218m_3762086195120469258noir">Yannick BERGES<br> </strong><span style="font-size:10px" class="m_3909894462438871218m_3762086195120469258noir">Concepteur multimédia, formateur, consultant<br> <a href="tel:0760347876" target="_blank" rel="noreferrer"><span class="m_3909894462438871218m_3762086195120469258couleur">07</span> 60 34 78 76</a></span><br> <span style="font-size:10px" class="m_3909894462438871218m_3762086195120469258noir"><a style="text-decoration:none" href="mailto:yannick@com3elles.com" target="_blank" rel="noreferrer">yannick<span class="m_3909894462438871218m_3762086195120469258couleur">@</span>com3elles.com</a></span></p>
<img src="https://www.com3elles.com/images/logo-com3elles-anim.gif" alt="Com'3 Elles" height="60" width="170">
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<a href="https://www.com3elles.com" class="m_3909894462438871218m_3762086195120469258noir" style="font-size:12px;text-decoration:none" target="_blank" rel="noreferrer">www.com3elles.com</a>
<a href="tel:0972170561" target="_blank" rel="noreferrer"><span class="m_3909894462438871218m_3762086195120469258noir" style="font-size:12px"><br> <span class="m_3909894462438871218m_3762086195120469258couleur">09</span> 72 17 05 61</span></a>
<p style="font-size:10px"><img src="https://www.com3elles.com/images/design/icones/incident.png" alt="" align="absmiddle" height="24" width="24"><a href="https://www.com3elles.com/nous-contacter.html" target="_blank" rel="noreferrer"><span class="m_3909894462438871218m_3762086195120469258couleur">Nouvelle adresse : <strong>18 rue Sainte Cécile 31100 Toulouse</strong></span></a></p>
<p style="font-size:9px"> Consultez notre <a href="https://www.com3elles.com/notre-catalogue-de-formation.html" target="_blank" rel="noreferrer"><strong>catalogue de formations<br> </strong></a></p>
<p style="font-size:9px;color:#678639">Evitez les impressions inutiles : n'imprimez ce message que si c'est vraiment indispensable.</p>
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<font color="#9999ff"><i>Development Manager<br> Radus28 Software Solution<br> <img title="www.radus28.com" alt="Radus28 Software Solution" height="60" width="205"><br> 123, Level 2, Mc Larens Building<br> Baudhaloka Mw.<br> Colombo 04<br> Sri Lanka<br> M : +94773795291<br> E : <a href="mailto:sutharsan@radus28.com" target="_blank" rel="noreferrer">sutharsan@radus28.com</a><br> W : <a href="http://www.radus28.com" target="_blank" rel="noreferrer">www.radus28.com</a></i></font>
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<p><strong class="m_3909894462438871218noir">Yannick BERGES<br> </strong><span style="font-size:10px" class="m_3909894462438871218noir">Concepteur multimédia, formateur, consultant<br> <a href="tel:0760347876" target="_blank" rel="noreferrer"><span class="m_3909894462438871218couleur">07</span> 60 34 78 76</a></span><br> <span style="font-size:10px" class="m_3909894462438871218noir"><a style="text-decoration:none" href="mailto:yannick@com3elles.com" target="_blank" rel="noreferrer">yannick<span class="m_3909894462438871218couleur">@</span>com3elles.com</a></span></p>
<img src="https://www.com3elles.com/images/logo-com3elles-anim.gif" alt="Com'3 Elles" height="60" width="170">
<br>
<a href="https://www.com3elles.com" class="m_3909894462438871218noir" style="font-size:12px;text-decoration:none" target="_blank" rel="noreferrer">www.com3elles.com</a>
<a href="tel:0972170561" target="_blank" rel="noreferrer"><span class="m_3909894462438871218noir" style="font-size:12px"><br> <span class="m_3909894462438871218couleur">09</span> 72 17 05 61</span></a>
<p style="font-size:10px"><img src="https://www.com3elles.com/images/design/icones/incident.png" alt="" align="absmiddle" height="24" width="24"><a href="https://www.com3elles.com/nous-contacter.html" target="_blank" rel="noreferrer"><span class="m_3909894462438871218couleur">Nouvelle adresse : <strong>18 rue Sainte Cécile 31100 Toulouse</strong></span></a></p>
<p style="font-size:9px"> Consultez notre <a href="https://www.com3elles.com/notre-catalogue-de-formation.html" target="_blank" rel="noreferrer"><strong>catalogue de formations<br> </strong></a></p>
<p style="font-size:9px;color:#678639">Evitez les impressions inutiles : n'imprimez ce message que si c'est vraiment indispensable.</p>
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