<div dir="ltr"><div>Hi</div><div><br></div><div>Go to Tickets module in CRM and find customize button at top right, then go to Ticket Fields & Layout</div><div><br></div><div><br></div><div>Thanks<br></div></div><br><div class="gmail_quote"><div dir="ltr">On Thu, Aug 9, 2018 at 12:49 PM Yannick <<a href="mailto:micker@free.fr">micker@free.fr</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div dir="auto">Sorry i didnt found this options<br></div>
<div dir="auto">Can you explain more?<br></div>
<div dir="auto">Thanks </div>
<div class="gmail_quote">Le 9 août 2018, à 06:58, Sutharsan J <<a href="mailto:ajstharsan@gmail.com" target="_blank">ajstharsan@gmail.com</a>> a écrit:<blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div>
HI
</div>
<div>
<br>
</div>
<div>
You may try by changing all mandatory fields of Ticket module to Non-mandatory. You can do this in Ticket > Edit Fields
</div>
<div>
<br>
</div>
<div>
<br>
</div>
<div>
Thanks
</div>
<div>
Sutharsan Jeganathan
</div>
<div>
<br>
</div>
<div>
<font color="#9999ff"><i>Development Manager<br> Radus28 Software Solution<br> <img title="www.radus28.com" alt="Radus28 Software Solution" class="m_-8722501603954151364gmail-CToWUd" width="205" height="60"><br> 123, Level 2, Mc Larens Building<br> Baudhaloka Mw.<br> Colombo 04<br> Sri Lanka<br> M : +94773795291<br> E : <a class="m_-8722501603954151364gmail-m_-3394385130697107832moz-txt-link-abbreviated" href="mailto:sutharsan@radus28.com" target="_blank">sutharsan@radus28.com</a><br> W : <a class="m_-8722501603954151364gmail-m_-3394385130697107832moz-txt-link-abbreviated" href="http://www.radus28.com" target="_blank">www.radus28.com</a></i></font>
</div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr">
On Thu, Aug 9, 2018 at 1:06 AM Yannick Berges <
<a href="mailto:micker@free.fr" target="_blank">micker@free.fr</a>> wrote:
<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
<p><span>Hello on vtiger 7.10 + last portal<br> when user try to create a ticket he have this message</span><br> <span>LBL_DATABASE_QUERY_ERROR in a popup ... he can comment</span><br> <span>when he try to close ..</span><br style="color:rgb(0,0,0);font-family:"lucida grande","Lucida Sans Unicode",tahoma,sans-serif;font-size:14.3px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"> <span>Mandatory fields are missing,LBL_DATABASE_QUERY_ERROR.</span><br> <span>Could you help me ?</span><br style="color:rgb(0,0,0);font-family:"lucida grande","Lucida Sans Unicode",tahoma,sans-serif;font-size:14.3px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"> <span>=> writting rules is allow in portal > tickets</span></p>
<p><span>if create tickets for this user in vtiger it display in portal but can't reply</span><br style="color:rgb(0,0,0);font-family:"lucida grande","Lucida Sans Unicode",tahoma,sans-serif;font-size:14.3px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial"> <span>regards</span></p>
<div class="m_-8722501603954151364m_-6651717920587075190moz-signature">
--
<br>
<br>
<p><strong class="m_-8722501603954151364m_-6651717920587075190noir">Yannick BERGES<br> </strong><span style="font-size:10px" class="m_-8722501603954151364m_-6651717920587075190noir">Concepteur multimédia, formateur, consultant<br> <a href="tel:0760347876" target="_blank"><span class="m_-8722501603954151364m_-6651717920587075190couleur">07</span> 60 34 78 76</a></span><br> <span style="font-size:10px" class="m_-8722501603954151364m_-6651717920587075190noir"><a style="text-decoration:none" href="mailto:yannick@com3elles.com" target="_blank">yannick<span class="m_-8722501603954151364m_-6651717920587075190couleur">@</span>com3elles.com</a></span></p>
<img src="https://www.com3elles.com/images/logo-com3elles-anim.gif" alt="Com'3 Elles" height="60" width="170">
<br>
<a href="https://www.com3elles.com" class="m_-8722501603954151364m_-6651717920587075190noir" style="font-size:12px;text-decoration:none" target="_blank">www.com3elles.com</a>
<a href="tel:0972170561" target="_blank"><span class="m_-8722501603954151364m_-6651717920587075190noir" style="font-size:12px"><br> <span class="m_-8722501603954151364m_-6651717920587075190couleur">09</span> 72 17 05 61</span></a>
<p style="font-size:10px"><img src="https://www.com3elles.com/images/design/icones/incident.png" alt="" align="absmiddle" height="24" width="24"><a href="https://www.com3elles.com/nous-contacter.html" target="_blank"><span class="m_-8722501603954151364m_-6651717920587075190couleur">Nouvelle adresse : <strong>18 rue Sainte Cécile 31100 Toulouse</strong></span></a></p>
<p style="font-size:9px"> Consultez notre <a href="https://www.com3elles.com/notre-catalogue-de-formation.html" target="_blank"><strong>catalogue de formations<br> </strong></a></p>
<p style="font-size:9px;color:#678639">Evitez les impressions inutiles : n'imprimez ce message que si c'est vraiment indispensable.</p>
</div>
<div id="m_-8722501603954151364m_-6651717920587075190DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2">
<br>
<table style="border-top:1px solid #d3d4de">
<tbody>
<tr>
<td style="width:55px;padding-top:18px"><a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" target="_blank"><img src="https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif" alt="" width="46" height="29" style="width:46px;height:29px"></a></td>
<td style="width:470px;padding-top:17px;color:#41424e;font-size:13px;font-family:Arial,Helvetica,sans-serif;line-height:18px">Garanti sans virus. <a href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" style="color:#4453ea" target="_blank">www.avast.com</a> </td>
</tr>
</tbody>
</table>
<a href="#m_-8722501603954151364_m_-6651717920587075190_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1" height="1"> </a>
</div>
</div> _______________________________________________
<br>
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a>
</blockquote>
</div>
<pre class="m_-8722501603954151364blue"> <hr><br><a href="http://www.vtiger.com/" target="_blank">http://www.vtiger.com/</a></pre></blockquote></div></div>_______________________________________________<br>
<a href="http://www.vtiger.com/" rel="noreferrer" target="_blank">http://www.vtiger.com/</a></blockquote></div>