[Vtigercrm-developers] after-sell extensions service

[IT-Solutions4You]

Yes I remeber to this issue. I'm sure this issue is related to your 
browser setting. We have tested Email Maker exteniosn with many computer 
and many browsers and we wasn't logged out, but you was logged out. We 
was searching for issue, but it was imposible for us replicate it. We 
have send you many emails for some setting browser/server setting wghich 
don't help. Ofcourse, because only you has this kind of issue, this has 
lower priority for us. An the end we have release a special version for 
your needs with limited functionality of our extension. Before this 
release it was arround 5 mails daiyly for 2-3 weeks ?

Matus.


Dňa 17. 6. 2016 o 15:19 cryptic napísal(a):
> As a purchaser of several vTiger extensions from 5 different developers I've
> found the after service to be a mixed bag.
>
> Of those six developers, *two provide a good service . They are responsive
> to my queries and any bugs raised are resolved.
>
> One developer, whilst responsive, seem to have issues with testing their
> extensions. I purchased one of their extensions just over 1 year ago and it
> was full of bugs. I'm still communicating with their support team now, as
> every time they release an update with fixes other bugs are introduced.
>
> *Another developer has a habit of ignoring your emails if you raise an issue
> which they have not come across before. Their support staff make the
> assumption that if no one has reported it before then it must be an issue
> with your setup. The bug prevented users from being automatically logged out
> after x minutes of inactivity. Despite replicating the bug on their demo
> they continued to deny it was an issue with their extension! Only after
> becoming vocal in the vTiger user forum did they take action and release an
> update that resolved the issue. This was 5 months after first reporting the
> issue.
>
> *One company who I'm tempted to mention are an absolute disgrace. Pre-sales
> they are responsive, but as soon as you purchase an app they will
> effectively ignore you. If you manage to contact them via live chat they
> will make excuses and will advise that they will contact you back within 24
> hours. Of course they never get back to you.
>
> By the way the * denotes that the developer actively posts on this mailing
> list.
>
>
>
> --
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