[Vtigercrm-developers] Tickets and Emails handling scenarios

[Stacey Johnson]

I would divert all emails to one mailbox and distribute tickets across
organization. Disadvantage is that customer don't feel direct contact
with particular person...
Anyway interesting question...

Stacy

On Wed, Aug 10, 2016 at 5:13 PM, Tony Sandman <tonysandman999 at gmail.com>
wrote:

> Could you guys share your configuration of users/tickets/redirection which
> in your opinion
> is the most robust in the average email traffic scenario?
>
> We usually apply as follow:
> - each user got own mailbox (activated in MailManager)
> - there is one support mailbox where most of emails landing but not emails
> to users
> - only support mailbox converting to tickets
> - users can add tickets from their own MailManager's
>
> However one customer requested that all users emails should be redirected
> to support mailbox, so ticket will be created always. This confusing me and
> before hours testing I would like to hear
> your opinions
>
> Thanks, Tony
>
>
> _______________________________________________
> http://www.vtiger.com/
>
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