[Vtigercrm-developers] Tickets and Emails handling scenarios

[Somsak Artwawoot]

> Disadvantage is that customer don't feel direct contact with particular
person...

You can personalize workflows.. limitation could be quantity of users and
incoming emails/tickets
Seems like not much people here use ticketing?

Som

On Wed, Aug 10, 2016 at 6:08 PM, Stacey Johnson <stacey.johnson110 at gmail.com
> wrote:

> I would divert all emails to one mailbox and distribute tickets across
> organization. Disadvantage is that customer don't feel direct contact
> with particular person...
> Anyway interesting question...
>
> Stacy
>
> On Wed, Aug 10, 2016 at 5:13 PM, Tony Sandman <tonysandman999 at gmail.com>
> wrote:
>
>> Could you guys share your configuration of users/tickets/redirection
>> which in your opinion
>> is the most robust in the average email traffic scenario?
>>
>> We usually apply as follow:
>> - each user got own mailbox (activated in MailManager)
>> - there is one support mailbox where most of emails landing but not
>> emails to users
>> - only support mailbox converting to tickets
>> - users can add tickets from their own MailManager's
>>
>> However one customer requested that all users emails should be redirected
>> to support mailbox, so ticket will be created always. This confusing me and
>> before hours testing I would like to hear
>> your opinions
>>
>> Thanks, Tony
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
> _______________________________________________
> http://www.vtiger.com/
>
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