[Vtigercrm-developers] Tickets and Emails handling scenarios

[Stacey Johnson]

Actually I adjusted a bit one of my workflows to customize emails (see
attached - this is only on ticket creation).
but users ride on own emails to be able to get notifications.
Problem is when they will get a lot of traffic - if so they needs to have a
tickets created too I think



On Wed, Aug 10, 2016 at 11:56 PM, Somsak Artwawoot <somsak6som at gmail.com>
wrote:

> > Disadvantage is that customer don't feel direct contact with particular
> person...
>
> You can personalize workflows.. limitation could be quantity of users and
> incoming emails/tickets
> Seems like not much people here use ticketing?
>
> Som
>
> On Wed, Aug 10, 2016 at 6:08 PM, Stacey Johnson <
> stacey.johnson110 at gmail.com> wrote:
>
>> I would divert all emails to one mailbox and distribute tickets across
>> organization. Disadvantage is that customer don't feel direct contact
>> with particular person...
>> Anyway interesting question...
>>
>> Stacy
>>
>> On Wed, Aug 10, 2016 at 5:13 PM, Tony Sandman <tonysandman999 at gmail.com>
>> wrote:
>>
>>> Could you guys share your configuration of users/tickets/redirection
>>> which in your opinion
>>> is the most robust in the average email traffic scenario?
>>>
>>> We usually apply as follow:
>>> - each user got own mailbox (activated in MailManager)
>>> - there is one support mailbox where most of emails landing but not
>>> emails to users
>>> - only support mailbox converting to tickets
>>> - users can add tickets from their own MailManager's
>>>
>>> However one customer requested that all users emails should be
>>> redirected to support mailbox, so ticket will be created always. This
>>> confusing me and before hours testing I would like to hear
>>> your opinions
>>>
>>> Thanks, Tony
>>>
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
> _______________________________________________
> http://www.vtiger.com/
>
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