[Vtigercrm-developers] Tickets and Emails handling scenarios

[Tony Sandman]

Thanks guys!
I hope more people join this thread....

I would like to know statistic of: what is more common, users mailboxes or
just forwarders?
How your customers dealing with 5, 10, 50 users?

Tony

On Thu, Aug 11, 2016 at 10:24 AM, Stacey Johnson <
stacey.johnson110 at gmail.com> wrote:

> Actually I adjusted a bit one of my workflows to customize emails (see
> attached - this is only on ticket creation).
> but users ride on own emails to be able to get notifications.
> Problem is when they will get a lot of traffic - if so they needs to have
> a tickets created too I think
>
>
>
> On Wed, Aug 10, 2016 at 11:56 PM, Somsak Artwawoot <somsak6som at gmail.com>
> wrote:
>
>> > Disadvantage is that customer don't feel direct contact with particular
>> person...
>>
>> You can personalize workflows.. limitation could be quantity of users and
>> incoming emails/tickets
>> Seems like not much people here use ticketing?
>>
>> Som
>>
>> On Wed, Aug 10, 2016 at 6:08 PM, Stacey Johnson <
>> stacey.johnson110 at gmail.com> wrote:
>>
>>> I would divert all emails to one mailbox and distribute tickets across
>>> organization. Disadvantage is that customer don't feel direct contact
>>> with particular person...
>>> Anyway interesting question...
>>>
>>> Stacy
>>>
>>> On Wed, Aug 10, 2016 at 5:13 PM, Tony Sandman <tonysandman999 at gmail.com>
>>> wrote:
>>>
>>>> Could you guys share your configuration of users/tickets/redirection
>>>> which in your opinion
>>>> is the most robust in the average email traffic scenario?
>>>>
>>>> We usually apply as follow:
>>>> - each user got own mailbox (activated in MailManager)
>>>> - there is one support mailbox where most of emails landing but not
>>>> emails to users
>>>> - only support mailbox converting to tickets
>>>> - users can add tickets from their own MailManager's
>>>>
>>>> However one customer requested that all users emails should be
>>>> redirected to support mailbox, so ticket will be created always. This
>>>> confusing me and before hours testing I would like to hear
>>>> your opinions
>>>>
>>>> Thanks, Tony
>>>>
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>>
>>>
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
> _______________________________________________
> http://www.vtiger.com/
>
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