[Vtigercrm-developers] Asterisk integration - known bugs or mods!

[Ranieri]

Hi Vladimir, I am plan to start use that integration with my vtiger, but i
have some difficulty about configuration.

You find any good tutorial or instructions for both configuration?

Thanks for your help.

2015-09-25 8:04 GMT-03:00 Vladimir Karažija <vladimir at kosacrta.hr>:

> Hi,
>
> I am interested to know are there known bugs with asterisk integration.
>
> We have working system with vtiger 6.3 & asterisk 11 that has all
> functionalities working.
>
> It is on virtualized environment XenServer 6.5, vtiger is on debian 7.8 &
> asterisk is on Cent OS 6.7
> Systems are not overloaded and have enough RAM and are dedicated just for
> vtiger - asterisk integration.
> There are 5 simultaneous call agents working.
>
> At the moment we are working on improving stability. The problems we are
> facing are:
>
>    - calls are recorded (on asterisk) but links between call recording
>    are not created in a way that
>    - call is registered in PBX Manager for called contact (Source UUID is
>       created) but link to recording is missing
>       - call is registered in PBX manager for called contact but Source
>       UUID and recording is not created
>       - call is not registered at all in PBX Manager for called contact
>       but call is recorded on asterisk side (call recording is activated on
>       asterisk side only with option in VtigerAsteriskConnector.properties)
>    - click to call unexpectedly stops working
>       - while investigating the problem, this is caused because -
>       webapp.sh and java com.vtiger.apps.asterisk.webapp.helpers.ServerRunner
>       stops
>       - other two processes responsible for communication continue to
>       work - agi.sh i vtiger.jar are running continuously
>       - after restart of webapp.sh system starts working again, we have
>       automated restart of scripts so downtime is minimized to 120-180 sec.
>
> More or less this happens in 5-10 % of time but it is something that we
> would like to find cause.
>
> I am not posting any logs here for start, but can provide if needed.
>
> regards, V.
>
> Vladimir Karažija
> Kosa crta d.o.o.
> Jagnedje 1
> 10090 Zagreb
> OIB: 57724075047
>
> t. +385 1 777 33 85
> m. +385 91 122 0511
> www.kosacrta.hr
>
> _______________________________________________
> http://www.vtiger.com/
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20150925/b327ad56/attachment.html>