[Vtigercrm-developers] Asterisk integration - known bugs or mods!

[Vladimir Karažija]

All setup is with sevreal years of experience with vtiger (from 5.2
version) and succesfull vtiger - asterisk integration for version vtiger
5.4 version.

I have used several known resources:

*Requirements:*

JAVA - http://www.cyberciti.biz/faq/centos-linux-6-install-java-sdk/

*General info:*

https://wiki.vtiger.com/vtiger6/index.php/PBX_Manager
http://gaurang-microsofttechnology.blogspot.hr/2014/11/setting-up-vtiger-crm-pbx-manager-with.html


*My JAVA version is: *

java version "1.7.0_75"
Java(TM) SE Runtime Environment (build 1.7.0_75-b13)
Java HotSpot(TM) 64-Bit Server VM (build 24.75-b04, mixed mode)


*Asterisk version:*

Asterisk 11.17.1, DO NOT USE Asterisk 12 because it has problems with
notifications in Web UI of vtiger (they keep poping out regardless you
slose  popup).


V.




Vladimir Karažija
Kosa crta d.o.o.
Jagnedje 1
10090 Zagreb
OIB: 57724075047

t. +385 1 777 33 85
m. +385 91 122 0511
www.kosacrta.hr

On Fri, Sep 25, 2015 at 1:17 PM, Ranieri <rslemer at gmail.com> wrote:

> Hi Vladimir, I am plan to start use that integration with my vtiger, but i
> have some difficulty about configuration.
>
> You find any good tutorial or instructions for both configuration?
>
> Thanks for your help.
>
> 2015-09-25 8:04 GMT-03:00 Vladimir Karažija <vladimir at kosacrta.hr>:
>
>> Hi,
>>
>> I am interested to know are there known bugs with asterisk integration.
>>
>> We have working system with vtiger 6.3 & asterisk 11 that has all
>> functionalities working.
>>
>> It is on virtualized environment XenServer 6.5, vtiger is on debian 7.8 &
>> asterisk is on Cent OS 6.7
>> Systems are not overloaded and have enough RAM and are dedicated just for
>> vtiger - asterisk integration.
>> There are 5 simultaneous call agents working.
>>
>> At the moment we are working on improving stability. The problems we are
>> facing are:
>>
>>    - calls are recorded (on asterisk) but links between call recording
>>    are not created in a way that
>>    - call is registered in PBX Manager for called contact (Source UUID
>>       is created) but link to recording is missing
>>       - call is registered in PBX manager for called contact but Source
>>       UUID and recording is not created
>>       - call is not registered at all in PBX Manager for called contact
>>       but call is recorded on asterisk side (call recording is activated on
>>       asterisk side only with option in VtigerAsteriskConnector.properties)
>>    - click to call unexpectedly stops working
>>       - while investigating the problem, this is caused because -
>>       webapp.sh and java com.vtiger.apps.asterisk.webapp.helpers.ServerRunner
>>       stops
>>       - other two processes responsible for communication continue to
>>       work - agi.sh i vtiger.jar are running continuously
>>       - after restart of webapp.sh system starts working again, we have
>>       automated restart of scripts so downtime is minimized to 120-180 sec.
>>
>> More or less this happens in 5-10 % of time but it is something that we
>> would like to find cause.
>>
>> I am not posting any logs here for start, but can provide if needed.
>>
>> regards, V.
>>
>> Vladimir Karažija
>> Kosa crta d.o.o.
>> Jagnedje 1
>> 10090 Zagreb
>> OIB: 57724075047
>>
>> t. +385 1 777 33 85
>> m. +385 91 122 0511
>> www.kosacrta.hr
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
> _______________________________________________
> http://www.vtiger.com/
>
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