[Vtigercrm-developers] Customer Portal "Forgot Password"

[Kevin Alderton]

Hello Chris,

Thanks for that, didn't knew about vtiger_portalinfo table.  All is 
correct there though.  It appears that it is exiting from from 
send_mail_for_password and
exiting customer portal function send_mail_for_password. I am trying to 
trace these but they seem very allusive.

Many thanks for your help though.

Kevin

On 03/07/15 00:19, Hamono, Chris (DPC) wrote:
>
> Hi Kevin
>
> Make sure the users email address is correct. I had a similar incident 
> and it turned out to be a simple case of a mistyped email address. The 
> email address for a portal user is stored in the vtiger_portalinfo 
> database table.
>
> Unfortunately there is no message to say user not found or any warning 
> if the email is not found.
>
> Chris
>
> *From:*vtigercrm-developers-bounces at lists.vtigercrm.com 
> [mailto:vtigercrm-developers-bounces at lists.vtigercrm.com] *On Behalf 
> Of *Kevin Alderton
> *Sent:* Thursday, 2 July 2015 11:32 PM
> *To:* vtigercrm-developers at lists.vtigercrm.com
> *Subject:* [Vtigercrm-developers] Customer Portal "Forgot Password"
>
> Hello,
>
> I am using latest version of vtiger 6.3 customer portal and vtiger 
> 6.3.  Having promoted a contact to a portal user they are able to 
> login but when using "forgot password"  and entering Email Id  (email 
> address) and press "send password, it flutters and returns to your 
> portal.  No email is ever received.
>
> Can anyone confirm this issue please as it may be my setup.............
>
> Many thanks
>
>
> Kevin
>
>
>
> _______________________________________________
> http://www.vtiger.com/


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