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Hello Chris,<br>
<br>
Thanks for that, didn't knew about vtiger_portalinfo table. All is
correct there though. It appears that it is exiting from from
send_mail_for_password and <br>
exiting customer portal function send_mail_for_password. I am trying
to trace these but they seem very allusive.<br>
<br>
Many thanks for your help though.<br>
<br>
Kevin<br>
<br>
<div class="moz-cite-prefix">On 03/07/15 00:19, Hamono, Chris (DPC)
wrote:<br>
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<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi
Kevin<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Make
sure the users email address is correct. I had a similar
incident and it turned out to be a simple case of a mistyped
email address. The email address for a portal user is stored
in the vtiger_portalinfo database table.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Unfortunately
there is no message to say user not found or any warning if
the email is not found.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Chris<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">
<a class="moz-txt-link-abbreviated" href="mailto:vtigercrm-developers-bounces@lists.vtigercrm.com">vtigercrm-developers-bounces@lists.vtigercrm.com</a>
[<a class="moz-txt-link-freetext" href="mailto:vtigercrm-developers-bounces@lists.vtigercrm.com">mailto:vtigercrm-developers-bounces@lists.vtigercrm.com</a>]
<b>On Behalf Of </b>Kevin Alderton<br>
<b>Sent:</b> Thursday, 2 July 2015 11:32 PM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:vtigercrm-developers@lists.vtigercrm.com">vtigercrm-developers@lists.vtigercrm.com</a><br>
<b>Subject:</b> [Vtigercrm-developers] Customer Portal
"Forgot Password"<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<br>
<br>
I am using latest version of vtiger 6.3 customer portal and
vtiger 6.3. Having promoted a contact to a portal user they
are able to login but when using "forgot password" and
entering Email Id (email address) and press "send password,
it flutters and returns to your portal. No email is ever
received.<br>
<br>
Can anyone confirm this issue please as it may be my
setup.............<br>
<br>
Many thanks<br>
<br>
<br>
Kevin<o:p></o:p></p>
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<pre wrap="">_______________________________________________
<a class="moz-txt-link-freetext" href="http://www.vtiger.com/">http://www.vtiger.com/</a></pre>
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<br>
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