[Vtigercrm-developers] vtigercrm 6.2EA customer portal - cannot access the server

[Uma S]

Hi,

We will check this and get back with fix soon. I have raised a trac
<http://lists.vtigercrm.com/pipermail/vtigercrm-developers/2015-January/031160.html>
ticket for same.

Please leave your observations here in above mentioned trac.

On Mon, Jan 26, 2015 at 7:20 PM, Rodrigo Souza <rodrigo at hostplan.com.br>
wrote:

> I am having the same problem ... I thank your help.
>
> Atte,
> *Rodrigo Souza de Oliveira*
> *Sócio Diretor*
> Hostplan Informática Ltda
> Telefone / Whatsapp: (21) 9 8153-5287
> MSN / Skype: rodrigo at hostplan.com.br
> Website: www.hostplan.com.br
>
>
> 2015-01-26 11:39 GMT-02:00 Melanie <m.brummell at btinternet.com>:
>
> Hi,
>>
>> I downloaded and installed the latest 6.2EA release of Vtiger including
>> the
>> Customer Portal. Vtiger is working great, but 2 days in and I cannot get
>> the
>> portal to work. I have trawled through the forums, Google etc. for answers
>> (and it seems there are lots of people experiencing the same issue) so
>> far,
>> I haven't found a solution that works.
>>
>> I have followed the instructions in the wiki, tried all variations for the
>> $PORTAL_URL, $Server_Path and $Authenticate_Path from using the full url,
>> to
>> localhost, to IP address. All display the portal login page, but all
>> produce
>> the following error when I use the login credentials that have been
>> emailed:
>> Cannot access server, please contact Administrator.
>> I have created a profile in the User Manager area of Vtiger (none admin),
>> set the user to be a cpanel user with a year of support.
>>
>> My Vtiger sits in the root of my hosting http://mysite.com/crm
>> Portal sites at http://www.mysite.com/portal
>>
>> I am on a VPS with CPanel.
>>
>> I have ran in SSH:
>>
>> curl ifconfig.me
>>
>> also
>>
>> curl -s checkip.dyndns.org|sed -e 's/.*Current IP Address: //' -e
>> 's/<.*$//'
>>
>>
>> along with a few others and all return the VPS server IP address (which I
>> have tried)
>>
>> Has anyone else had this issue and managed to resolve it?
>>
>> Kind regards
>>
>> Mel
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
> _______________________________________________
> http://www.vtiger.com/
>



-- 
With
Best Regards
Uma.S
Vtiger Team
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