[Vtigercrm-developers] vtigercrm 6.2EA customer portal - cannot access the server

[Uma S]

Hi,

Sorry, here is the trac
<http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/8423#ticket> link.

On Mon, Jan 26, 2015 at 8:02 PM, Uma S <uma.s at vtiger.com> wrote:

> Hi,
>
> We will check this and get back with fix soon. I have raised a trac
> <http://lists.vtigercrm.com/pipermail/vtigercrm-developers/2015-January/031160.html>
> ticket for same.
>
> Please leave your observations here in above mentioned trac.
>
> On Mon, Jan 26, 2015 at 7:20 PM, Rodrigo Souza <rodrigo at hostplan.com.br>
> wrote:
>
>> I am having the same problem ... I thank your help.
>>
>> Atte,
>> *Rodrigo Souza de Oliveira*
>> *Sócio Diretor*
>> Hostplan Informática Ltda
>> Telefone / Whatsapp: (21) 9 8153-5287
>> MSN / Skype: rodrigo at hostplan.com.br
>> Website: www.hostplan.com.br
>>
>>
>> 2015-01-26 11:39 GMT-02:00 Melanie <m.brummell at btinternet.com>:
>>
>> Hi,
>>>
>>> I downloaded and installed the latest 6.2EA release of Vtiger including
>>> the
>>> Customer Portal. Vtiger is working great, but 2 days in and I cannot get
>>> the
>>> portal to work. I have trawled through the forums, Google etc. for
>>> answers
>>> (and it seems there are lots of people experiencing the same issue) so
>>> far,
>>> I haven't found a solution that works.
>>>
>>> I have followed the instructions in the wiki, tried all variations for
>>> the
>>> $PORTAL_URL, $Server_Path and $Authenticate_Path from using the full
>>> url, to
>>> localhost, to IP address. All display the portal login page, but all
>>> produce
>>> the following error when I use the login credentials that have been
>>> emailed:
>>> Cannot access server, please contact Administrator.
>>> I have created a profile in the User Manager area of Vtiger (none admin),
>>> set the user to be a cpanel user with a year of support.
>>>
>>> My Vtiger sits in the root of my hosting http://mysite.com/crm
>>> Portal sites at http://www.mysite.com/portal
>>>
>>> I am on a VPS with CPanel.
>>>
>>> I have ran in SSH:
>>>
>>> curl ifconfig.me
>>>
>>> also
>>>
>>> curl -s checkip.dyndns.org|sed -e 's/.*Current IP Address: //' -e
>>> 's/<.*$//'
>>>
>>>
>>> along with a few others and all return the VPS server IP address (which I
>>> have tried)
>>>
>>> Has anyone else had this issue and managed to resolve it?
>>>
>>> Kind regards
>>>
>>> Mel
>>>
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
>
> --
> With
> Best Regards
> Uma.S
> Vtiger Team
>



-- 
With
Best Regards
Uma.S
Vtiger Team
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