[Vtigercrm-developers] mailscanner/converter not working (again)

[Conrado Maggi]

The scanned emails are saved in vtiger_mailscanner_ids table.

Inside modules/Settings/MailConventer/actions/MailScannerActions.php is
where the rules run.
modules/Settings/MailConventer/actions/MailScanner.php in there is the
performScanNow() function.

You need to start working in there.







On Tue, Apr 21, 2015 at 7:18 PM, Zebra Hosting <support at zebrahosting.eu>
wrote:

> OK never got a single answer how to debug the mail converter when it is
> not working.
> Can’t find any info about the working. (does it store an index somewhere,
> sets a flag on the mail?)
>
> Really, a fresh setup of 6.20 and it is not working.
>
> Would be nice to get a helping hand. Even a paid solution is an option
> because our company is not able to use the CRM as it is ment to.
>
> Bastiaan Houtkooper
> Zebra Hosting
>
>
>
>
>
> On 14-04-15 09:30, "Zebra Hosting" <support at zebrahosting.eu> wrote:
>
> >OK no help or suggestions how to debug this????
> >Even on a fresh install it is not working?
> >
> >As a double check I have setup a clean mailbox on other server system
> (smartermail on windows)
> >Only 1 email in there but email never makes it to the contacts.
> >During setup the connection is instantly and the folders are found. But
> just scanning with no rules does not connect the message.
> >Manual scanning keeps showing the Ajax window and never finishes. Clearly
> something not ok.
> >
> >It’s a deal breaker now if we keep working with vTiger or not.
> >
> >Bastiaan Houtkooper
> >Zebra Hosting
> >
> >
> >
> >
> >On 12-04-15 09:33, "Zebra Hosting" <support at zebrahosting.eu> wrote:
> >
> >>Simple setup of the mailconverter on fresh install of v6.2 does not add
> any mails to contacts.
> >>
> >>Setup scans one mailbox, add to contacts[from] no rules. Same mailbox is
> used in mailmanager without issues.
> >>
> >>I have set all messages to “unread” to see if it made a difference but
> still no success.
> >>Scanner is running under cron but also tested with the manual option. It
> keeps running forever, not a single mail added, no errors shown.
> >>No new ones, no older ones (scanned earlier with the previous setup).
> >>Mailbox runs under SSL, certs are all official.
> >>
> >>No errors in the log.
> >>PHP 5.5
> >>vTiger version: 6.20 / 20150128
> >>
> >>How to proceed from here?
> >>
> >>Bastiaan Houtkooper
> >>Zebra Hosting
> >>
> >>
> >>_______________________________________________
> >>http://www.vtiger.com/
> >
> >_______________________________________________
> >http://www.vtiger.com/
>
> _______________________________________________
> http://www.vtiger.com/
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