[Vtigercrm-developers] mailscanner/converter not working (again)

[Zebra Hosting]

Thanks, checked the DB. No ID’s there but other records show the mailboxes and rules correctly.
It seems for some reason the scanner is not running properly.

Since it does not work on two different mail servers, it points to the webserver. I have changed the webserver back to standard apache without the regular NGINX proxy and changed back from PHP 5.5. To 5.4
Now I see ID’s coming in.

Clearly an issue with PHP 5.5. Or our proxy system (Standard on Plesk and Vesta Panels).

For now I see it only scans the mails from yesterday and today. Is there a way to force it to get all the previous emails?
(I see a rescan setting in the DB set to 1)

Bastiaan Houtkooper
Zebra Hosting




From: Conrado Maggi
Reply-To: "vtigercrm-developers at lists.vtigercrm.com<mailto:vtigercrm-developers at lists.vtigercrm.com>"
Date: dinsdag 21 april 2015 19:40
To: vtigercrm-developers
Subject: Re: [Vtigercrm-developers] mailscanner/converter not working (again)

The scanned emails are saved in vtiger_mailscanner_ids table.

Inside modules/Settings/MailConventer/actions/MailScannerActions.php is where the rules run.
modules/Settings/MailConventer/actions/MailScanner.php in there is the performScanNow() function.

You need to start working in there.







On Tue, Apr 21, 2015 at 7:18 PM, Zebra Hosting <support at zebrahosting.eu<mailto:support at zebrahosting.eu>> wrote:
OK never got a single answer how to debug the mail converter when it is not working.
Can’t find any info about the working. (does it store an index somewhere, sets a flag on the mail?)

Really, a fresh setup of 6.20 and it is not working.

Would be nice to get a helping hand. Even a paid solution is an option because our company is not able to use the CRM as it is ment to.

Bastiaan Houtkooper
Zebra Hosting





On 14-04-15 09:30, "Zebra Hosting" <support at zebrahosting.eu<mailto:support at zebrahosting.eu>> wrote:

>OK no help or suggestions how to debug this????
>Even on a fresh install it is not working?
>
>As a double check I have setup a clean mailbox on other server system (smartermail on windows)
>Only 1 email in there but email never makes it to the contacts.
>During setup the connection is instantly and the folders are found. But just scanning with no rules does not connect the message.
>Manual scanning keeps showing the Ajax window and never finishes. Clearly something not ok.
>
>It’s a deal breaker now if we keep working with vTiger or not.
>
>Bastiaan Houtkooper
>Zebra Hosting
>
>
>
>
>On 12-04-15 09:33, "Zebra Hosting" <support at zebrahosting.eu<mailto:support at zebrahosting.eu>> wrote:
>
>>Simple setup of the mailconverter on fresh install of v6.2 does not add any mails to contacts.
>>
>>Setup scans one mailbox, add to contacts[from] no rules. Same mailbox is used in mailmanager without issues.
>>
>>I have set all messages to “unread” to see if it made a difference but still no success.
>>Scanner is running under cron but also tested with the manual option. It keeps running forever, not a single mail added, no errors shown.
>>No new ones, no older ones (scanned earlier with the previous setup).
>>Mailbox runs under SSL, certs are all official.
>>
>>No errors in the log.
>>PHP 5.5
>>vTiger version: 6.20 / 20150128
>>
>>How to proceed from here?
>>
>>Bastiaan Houtkooper
>>Zebra Hosting
>>
>>
>>_______________________________________________
>>http://www.vtiger.com/
>
>_______________________________________________
>http://www.vtiger.com/

_______________________________________________
http://www.vtiger.com/

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