[Vtigercrm-developers] mailscanner/converter not working (again)

[Zebra Hosting]

OK never got a single answer how to debug the mail converter when it is not working.
Can’t find any info about the working. (does it store an index somewhere, sets a flag on the mail?)

Really, a fresh setup of 6.20 and it is not working. 

Would be nice to get a helping hand. Even a paid solution is an option because our company is not able to use the CRM as it is ment to.

Bastiaan Houtkooper
Zebra Hosting





On 14-04-15 09:30, "Zebra Hosting" <support at zebrahosting.eu> wrote:

>OK no help or suggestions how to debug this????
>Even on a fresh install it is not working?
>
>As a double check I have setup a clean mailbox on other server system (smartermail on windows)
>Only 1 email in there but email never makes it to the contacts.
>During setup the connection is instantly and the folders are found. But just scanning with no rules does not connect the message.
>Manual scanning keeps showing the Ajax window and never finishes. Clearly something not ok.
>
>It’s a deal breaker now if we keep working with vTiger or not.
>
>Bastiaan Houtkooper
>Zebra Hosting
>
>
>
>
>On 12-04-15 09:33, "Zebra Hosting" <support at zebrahosting.eu> wrote:
>
>>Simple setup of the mailconverter on fresh install of v6.2 does not add any mails to contacts.
>>
>>Setup scans one mailbox, add to contacts[from] no rules. Same mailbox is used in mailmanager without issues.
>>
>>I have set all messages to “unread” to see if it made a difference but still no success.
>>Scanner is running under cron but also tested with the manual option. It keeps running forever, not a single mail added, no errors shown.
>>No new ones, no older ones (scanned earlier with the previous setup).
>>Mailbox runs under SSL, certs are all official.
>>
>>No errors in the log.
>>PHP 5.5
>>vTiger version: 6.20 / 20150128
>>
>>How to proceed from here?
>>
>>Bastiaan Houtkooper
>>Zebra Hosting
>>
>>
>>_______________________________________________
>>http://www.vtiger.com/
>
>_______________________________________________
>http://www.vtiger.com/