[Vtigercrm-developers] Email attached to contacts

Ian Stern i4629193 at gmail.com
Tue Sep 23 06:04:54 GMT 2014


Maybe cc? But adding it manually is hassle and can be forgotten. How to add
auto cc to all outgoing email is an answer I think. Anybody knows?

best
ian

On Mon, Sep 22, 2014 at 11:40 PM, SIAM Translations <
info at siam-translations.com> wrote:

> Outgoing server field "from email" set to null or not (same effect)
>
> When user sending email to contact it is attached to contact record. When
> contact reply to this first email from user - the email is again attached
> to its record.
> But when user reply on the contact email this is not attached to contact
> related emails list. It breaking possibility of tracking issues related to
> to separate Customers.
> Another thing is that customer replays has no date and time.
>
> The question is : *What the method are you guys using to keep track of
> all correspondence to<>from contact in his related emails list?*
>
> As it is about CRM I think it should be improved
>
>
> Regards
> Andrew Smith
>
>
> _______________________________________________
> http://www.vtiger.com/
>
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