[Vtigercrm-developers] Email attached to contacts

Zebra Hosting support at zebrahosting.eu
Tue Sep 23 06:51:00 GMT 2014


Fully agree that this is one of the key points of a CRM and should work seamlessly.
I can't expect customer service people to attache mails manually so a full working automatic history with all details is very important.

Bastiaan Houtkooper
Zebra Hosting


From: SIAM Translations <info at siam-translations.com<mailto:info at siam-translations.com>>
Reply-To: "vtigercrm-developers at lists.vtigercrm.com<mailto:vtigercrm-developers at lists.vtigercrm.com>" <vtigercrm-developers at lists.vtigercrm.com<mailto:vtigercrm-developers at lists.vtigercrm.com>>
Date: maandag 22 september 2014 18:40
To: Vtigercrm Developers <vtigercrm-developers at lists.vtigercrm.com<mailto:vtigercrm-developers at lists.vtigercrm.com>>
Subject: [Vtigercrm-developers] Email attached to contacts

Outgoing server field "from email" set to null or not (same effect)

When user sending email to contact it is attached to contact record. When contact reply to this first email from user - the email is again attached to its record.
But when user reply on the contact email this is not attached to contact related emails list. It breaking possibility of tracking issues related to to separate Customers.
Another thing is that customer replays has no date and time.

The question is : What the method are you guys using to keep track of all correspondence to<>from contact in his related emails list?

As it is about CRM I think it should be improved


Regards
Andrew Smith

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