[Vtigercrm-developers] Issues with Outlook Plugin in 6.0

Tue Jun 24 20:09:51 GMT 2014

I have the Outlook Plugin installed and am able to login to my vTiger 6.0
CRM.  Any assistance on how to correct this is greatly appreciated.

I can also Attach Email just fine.  When I click Synchronize Contacts, I
get the following error:

When I click Synchronize Calendar, it goes through a process for a while,
then I get a window that says, "The operation failed".

Here is what is showing in the log:

2014/06/24 15:01:05 - Intializing synchronization

2014/06/24 15:01:07 - Retrieving records

2014/06/24 15:01:07 -  there is no value for field start_time

2014/06/24 15:01:07 -  there is no value for field end_time

2014/06/24 15:01:07 - Successfully recieved outlook records

Here is what shows in the debug log:

2014/06/24 15:01:04 - The operation failed.

2014/06/24 15:01:04 -    at
VtigerCRMOutlookAddin.Models.SyncModel.getSyncRecords() in C:\siva
SVN\SivaOutlook\sourcecode\32
bit\vtigerCRMOutlookAddin\vtigerCRMOutlookAddin\models\SyncModel.cs:line 233

   at VtigerCRMOutlookAddin.Controllers.SyncController.intializeSync() in
C:\siva SVN\SivaOutlook\sourcecode\32
bit\vtigerCRMOutlookAddin\vtigerCRMOutlookAddin\controllers\SyncController.cs:line
65

2014/06/24 15:01:05 -

2014/06/24 15:01:07 -
{"success":true,"result":{"label":"Calendar","name":"Calendar","createable":true,"updateable":true,"deleteable":true,"retrieveable":true,"fields":[{"name":"activitytype","label":"Activity
Type","mandatory":false,"type":{"picklistValues":[{"label":"Call","value":"Call"},{"label":"Meeting","value":"Meeting"}],"defaultValue":"Call","name":"picklist"},"nullable":false,"editable":true,"default":""},{"name":"contact_id","label":"Contact
Name","mandatory":false,"type":{"refersTo":["Contacts"],"name":"reference"},"nullable":false,"editable":true,"default":""},{"name":"createdtime","label":"Created
Time","mandatory":false,"type":{"name":"datetime"},"nullable":false,"editable":false,"default":""},{"name":"parent_id","label":"Related
To","mandatory":false,"type":{"refersTo":["Campaigns","Quotes","Leads","Accounts","Potentials"],"name":"reference"},"nullable":false,"editable":true,"default":""},{"name":"date_start","label":"Start
Date &
Time","mandatory":true,"type":{"format":"mm-dd-yyyy","name":"date"},"nullable":false,"editable":true,"default":""},{"name":"description","label":"Description","mandatory":false,"type":{"name":"text"},"nullable":true,"editable":true,"default":""},{"name":"due_date","label":"Due
Date","mandatory":true,"type":{"format":"mm-dd-yyyy","name":"date"},"nullable":true,"editable":true,"default":""},{"name":"duration_hours","label":"Duration","mandatory":false,"type":{"name":"time"},"nullable":true,"editable":true,"default":""},{"name":"duration_minutes","label":"Duration
Minutes","mandatory":false,"type":{"picklistValues":[{"label":"00","value":"00"},{"label":"15","value":"15"},{"label":"30","value":"30"},{"label":"45","value":"45"}],"defaultValue":"00","name":"picklist"},"nullable":true,"editable":true,"default":""},{"name":"eventstatus","label":"Status","mandatory":false,"type":{"picklistValues":[{"label":"Planned","value":"Planned"},{"label":"Held","value":"Held"},{"label":"Not
Held","value":"Not
Held"}],"defaultValue":"Planned","name":"picklist"},"nullable":true,"editable":true,"default":""},{"name":"location","label":"Location","mandatory":false,"type":{"name":"string"},"nullable":true,"editable":true,"default":""},{"name":"modifiedby","label":"Last
Modified
By","mandatory":false,"type":{"refersTo":["Campaigns","Users"],"name":"reference"},"nullable":false,"editable":true,"default":""},{"name":"modifiedtime","label":"Modified
Time","mandatory":false,"type":{"name":"datetime"},"nullable":false,"editable":false,"default":""},{"name":"notime","label":"No
Time","mandatory":false,"type":{"name":"boolean"},"nullable":false,"editable":true,"default":""},{"name":"taskpriority","label":"Priority","mandatory":false,"type":{"picklistValues":[{"label":"High","value":"High"},{"label":"Medium","value":"Medium"},{"label":"Low","value":"Low"}],"defaultValue":"High","name":"picklist"},"nullable":true,"editable":true,"default":""},{"name":"recurringtype","label":"Recurrence","mandatory":false,"type":{"picklistValues":[{"label":"Day(s)","value":"Daily"},{"label":"Week(s)","value":"Weekly"},{"label":"Month(s)","value":"Monthly"},{"label":"Year","value":"Yearly"}],"defaultValue":"Daily","name":"picklist"},"nullable":true,"editable":true,"default":""},{"name":"reminder_time","label":"Send
Reminder","mandatory":false,"type":{"name":"integer"},"nullable":false,"editable":true,"default":""},{"name":"sendnotification","label":"Send
Notification","mandatory":false,"type":{"name":"boolean"},"nullable":false,"editable":true,"default":""},{"name":"assigned_user_id","label":"Assigned
To","mandatory":true,"type":{"name":"owner"},"nullable":false,"editable":true,"default":""},{"name":"taskstatus","label":"Status","mandatory":true,"type":{"picklistValues":[{"label":"Not
Started","value":"Not Started"},{"label":"In Progress","value":"In
Progress"},{"label":"Completed","value":"Completed"},{"label":"Pending
Input","value":"Pending
Input"},{"label":"Deferred","value":"Deferred"},{"label":"Planned","value":"Planned"}],"defaultValue":"Not
Started","name":"picklist"},"nullable":true,"editable":true,"default":""},{"name":"subject","label":"Subject","mandatory":true,"type":{"name":"string"},"nullable":false,"editable":true,"default":""},{"name":"time_end","label":"End
Time","mandatory":false,"type":{"name":"time"},"nullable":true,"editable":true,"default":""},{"name":"time_start","label":"Time
Start","mandatory":false,"type":{"name":"time"},"nullable":true,"editable":true,"default":""},{"name":"visibility","label":"Visibility","mandatory":false,"type":{"picklistValues":[{"label":"Private","value":"Private"},{"label":"Public","value":"Public"}],"defaultValue":"Private","name":"picklist"},"nullable":false,"editable":true,"default":""},{"name":"id","label":"activityid","mandatory":false,"type":{"name":"autogenerated"},"editable":false,"nullable":false,"default":""}],"idPrefix":"9","isEntity":true,"labelFields":"subject"}}

2014/06/24 15:01:07 - getting outlook sync records

2014/06/24 15:01:07 -

2014/06/24 15:01:08 -
{"success":false,"error":{"code":"WSAPP04","message":"Access restricted to
app"}}

2014/06/24 15:01:08 - Access is restricted for application

2014/06/24 15:01:08 -    at
VtigerCRMOutlookAddin.Models.SyncModel.getVtigerSyncRecords() in C:\siva
SVN\SivaOutlook\sourcecode\32
bit\vtigerCRMOutlookAddin\vtigerCRMOutlookAddin\models\SyncModel.cs:line 387

   at VtigerCRMOutlookAddin.Models.SyncModel.getSyncRecords() in C:\siva
SVN\SivaOutlook\sourcecode\32
bit\vtigerCRMOutlookAddin\vtigerCRMOutlookAddin\models\SyncModel.cs:line 222

2014/06/24 15:01:13 - Access is restricted for application

2014/06/24 15:01:13 -    at
VtigerCRMOutlookAddin.Models.SyncModel.getSyncRecords() in C:\siva
SVN\SivaOutlook\sourcecode\32
bit\vtigerCRMOutlookAddin\vtigerCRMOutlookAddin\models\SyncModel.cs:line 233

   at VtigerCRMOutlookAddin.Controllers.SyncController.intializeSync() in
C:\siva SVN\SivaOutlook\sourcecode\32
bit\vtigerCRMOutlookAddin\vtigerCRMOutlookAddin\controllers\SyncController.cs:line
65

-- 

*Michael Lee Lockwood*
michael at lockwood.us.com
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