<div dir="ltr"><div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">I have the Outlook Plugin installed and am able to login to my vTiger 6.0 CRM.  Any assistance on how to correct this is greatly appreciated.</div>
<div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><br></div><div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">I can also Attach Email just fine.  When I click Synchronize Contacts, I get the following error:</div>
<div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><br></div><div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><div><img src="cid:ii_hwtn3nxd0_146cf76ea2dc318e" width="500" height="232"><br>
</div>​<br></div><div><div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">​When I click Synchronize Calendar, it goes through a process for a while, then I get a window that says, "The operation failed".  </div>
<div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><br></div><div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">​Here is what is showing in the log:</div><div class="gmail_default" style="font-family:'trebuchet ms',sans-serif">
<br></div><div class="gmail_default" style="font-family:'trebuchet ms',sans-serif"><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:05 - Intializing synchronization<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:07 - Retrieving records<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:07 -  there is no value for field start_time<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:07 -  there is no value for field end_time<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:07 - Successfully recieved outlook records<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif"><br></span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">
<span style="font-size:10pt;font-family:Arial,sans-serif">Here is what shows in the debug log:</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:04 - The operation failed.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:04 -    at VtigerCRMOutlookAddin.Models.SyncModel.getSyncRecords() in C:\siva SVN\SivaOutlook\sourcecode\32 bit\vtigerCRMOutlookAddin\vtigerCRMOutlookAddin\models\SyncModel.cs:line 233<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">   at VtigerCRMOutlookAddin.Controllers.SyncController.intializeSync() in C:\siva SVN\SivaOutlook\sourcecode\32 bit\vtigerCRMOutlookAddin\vtigerCRMOutlookAddin\controllers\SyncController.cs:line 65<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:05 -<u></u><u></u></span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">
<span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:07 - {"success":true,"result":{"label":"Calendar","name":"Calendar","createable":true,"updateable":true,"deleteable":true,"retrieveable":true,"fields":[{"name":"activitytype","label":"Activity Type","mandatory":false,"type":{"picklistValues":[{"label":"Call","value":"Call"},{"label":"Meeting","value":"Meeting"}],"defaultValue":"Call","name":"picklist"},"nullable":false,"editable":true,"default":""},{"name":"contact_id","label":"Contact Name","mandatory":false,"type":{"refersTo":["Contacts"],"name":"reference"},"nullable":false,"editable":true,"default":""},{"name":"createdtime","label":"Created Time","mandatory":false,"type":{"name":"datetime"},"nullable":false,"editable":false,"default":""},{"name":"parent_id","label":"Related To","mandatory":false,"type":{"refersTo":["Campaigns","Quotes","Leads","Accounts","Potentials"],"name":"reference"},"nullable":false,"editable":true,"default":""},{"name":"date_start","label":"Start Date & Time","mandatory":true,"type":{"format":"mm-dd-yyyy","name":"date"},"nullable":false,"editable":true,"default":""},{"name":"description","label":"Description","mandatory":false,"type":{"name":"text"},"nullable":true,"editable":true,"default":""},{"name":"due_date","label":"Due Date","mandatory":true,"type":{"format":"mm-dd-yyyy","name":"date"},"nullable":true,"editable":true,"default":""},{"name":"duration_hours","label":"Duration","mandatory":false,"type":{"name":"time"},"nullable":true,"editable":true,"default":""},{"name":"duration_minutes","label":"Duration Minutes","mandatory":false,"type":{"picklistValues":[{"label":"00","value":"00"},{"label":"15","value":"15"},{"label":"30","value":"30"},{"label":"45","value":"45"}],"defaultValue":"00","name":"picklist"},"nullable":true,"editable":true,"default":""},{"name":"eventstatus","label":"Status","mandatory":false,"type":{"picklistValues":[{"label":"Planned","value":"Planned"},{"label":"Held","value":"Held"},{"label":"Not Held","value":"Not Held"}],"defaultValue":"Planned","name":"picklist"},"nullable":true,"editable":true,"default":""},{"name":"location","label":"Location","mandatory":false,"type":{"name":"string"},"nullable":true,"editable":true,"default":""},{"name":"modifiedby","label":"Last Modified By","mandatory":false,"type":{"refersTo":["Campaigns","Users"],"name":"reference"},"nullable":false,"editable":true,"default":""},{"name":"modifiedtime","label":"Modified Time","mandatory":false,"type":{"name":"datetime"},"nullable":false,"editable":false,"default":""},{"name":"notime","label":"No Time","mandatory":false,"type":{"name":"boolean"},"nullable":false,"editable":true,"default":""},{"name":"taskpriority","label":"Priority","mandatory":false,"type":{"picklistValues":[{"label":"High","value":"High"},{"label":"Medium","value":"Medium"},{"label":"Low","value":"Low"}],"defaultValue":"High","name":"picklist"},"nullable":true,"editable":true,"default":""},{"name":"recurringtype","label":"Recurrence","mandatory":false,"type":{"picklistValues":[{"label":"Day(s)","value":"Daily"},{"label":"Week(s)","value":"Weekly"},{"label":"Month(s)","value":"Monthly"},{"label":"Year","value":"Yearly"}],"defaultValue":"Daily","name":"picklist"},"nullable":true,"editable":true,"default":""},{"name":"reminder_time","label":"Send Reminder","mandatory":false,"type":{"name":"integer"},"nullable":false,"editable":true,"default":""},{"name":"sendnotification","label":"Send Notification","mandatory":false,"type":{"name":"boolean"},"nullable":false,"editable":true,"default":""},{"name":"assigned_user_id","label":"Assigned To","mandatory":true,"type":{"name":"owner"},"nullable":false,"editable":true,"default":""},{"name":"taskstatus","label":"Status","mandatory":true,"type":{"picklistValues":[{"label":"Not Started","value":"Not Started"},{"label":"In Progress","value":"In Progress"},{"label":"Completed","value":"Completed"},{"label":"Pending Input","value":"Pending Input"},{"label":"Deferred","value":"Deferred"},{"label":"Planned","value":"Planned"}],"defaultValue":"Not Started","name":"picklist"},"nullable":true,"editable":true,"default":""},{"name":"subject","label":"Subject","mandatory":true,"type":{"name":"string"},"nullable":false,"editable":true,"default":""},{"name":"time_end","label":"End Time","mandatory":false,"type":{"name":"time"},"nullable":true,"editable":true,"default":""},{"name":"time_start","label":"Time Start","mandatory":false,"type":{"name":"time"},"nullable":true,"editable":true,"default":""},{"name":"visibility","label":"Visibility","mandatory":false,"type":{"picklistValues":[{"label":"Private","value":"Private"},{"label":"Public","value":"Public"}],"defaultValue":"Private","name":"picklist"},"nullable":false,"editable":true,"default":""},{"name":"id","label":"activityid","mandatory":false,"type":{"name":"autogenerated"},"editable":false,"nullable":false,"default":""}],"idPrefix":"9","isEntity":true,"labelFields":"subject"}}<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:07 - getting outlook sync records<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:07 -<u></u><u></u></span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">
<span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:08 - {"success":false,"error":{"code":"WSAPP04","message":"Access restricted to app"}}<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:08 - Access is restricted for application<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:08 -    at VtigerCRMOutlookAddin.Models.SyncModel.getVtigerSyncRecords() in C:\siva SVN\SivaOutlook\sourcecode\32 bit\vtigerCRMOutlookAddin\vtigerCRMOutlookAddin\models\SyncModel.cs:line 387<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">   at VtigerCRMOutlookAddin.Models.SyncModel.getSyncRecords() in C:\siva SVN\SivaOutlook\sourcecode\32 bit\vtigerCRMOutlookAddin\vtigerCRMOutlookAddin\models\SyncModel.cs:line 222<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:13 - Access is restricted for application<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">2014/06/24 15:01:13 -    at VtigerCRMOutlookAddin.Models.SyncModel.getSyncRecords() in C:\siva SVN\SivaOutlook\sourcecode\32 bit\vtigerCRMOutlookAddin\vtigerCRMOutlookAddin\models\SyncModel.cs:line 233<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif">   at VtigerCRMOutlookAddin.Controllers.SyncController.intializeSync() in C:\siva SVN\SivaOutlook\sourcecode\32 bit\vtigerCRMOutlookAddin\vtigerCRMOutlookAddin\controllers\SyncController.cs:line 65</span></p>
</div><br></div>-- <br><div dir="ltr"><br><div><b>Michael Lee Lockwood</b></div><div><a href="mailto:michael@lockwood.us.com" target="_blank">michael@lockwood.us.com</a></div></div>
</div>