[Vtigercrm-developers] Vtiger 6.1 Workflow send email is not working

[Sutharsan Jeganathan]

HI All

I have solved this problem with below two fixes

1) Removed the  customfields from workflow email templates which hv been
deleted from layout manager. Thank you for this clue.
2) Wrong php executable location given in vtigercron.sh. That can be my
fault.


Thanks again for all of you


Regards
Sutharsan Jeganathan


On Tue, Jun 17, 2014 at 9:51 PM, Sutharsan Jeganathan <ajstharsan at gmail.com>
wrote:

> Hi Uma
>
> Thank you.  Your comment can be a good reason for the workflow failure.
>
> Unfortunatly, I have removed all the custom fields I have in the sales
> order workflow in email and tried it. But still no luck
>
> My Cron returns below. I wonder whether anything wrong in this area
>
> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Instance,
> <http://192.185.77.182/%7Epowerfir/,Instance,>"2014-06-17
> 16:04:03","",[STARTS]
> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Workflow,
> <http://192.185.77.182/%7Epowerfir/,Workflow,>"2014-06-17
> 16:04:03","",[STARTS]
>
> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Workflow,
> <http://192.185.77.182/%7Epowerfir/,Workflow,>"2014-06-17
> 16:04:03","2014-06-17 16:04:03",[ENDS]
> [INFO] RecurringInvoice - not ready to run as the time to run again is not
> completed
> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,SendReminder,
> <http://192.185.77.182/%7Epowerfir/,SendReminder,>"2014-06-17
> 16:04:03","",[STARTS]
>
> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,SendReminder,
> <http://192.185.77.182/%7Epowerfir/,SendReminder,>"2014-06-17
> 16:04:03","2014-06-17 16:04:03",[ENDS]
> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,MailScanner,
> <http://192.185.77.182/%7Epowerfir/,MailScanner,>"2014-06-17
> 16:04:03","",[STARTS]
> No mailbox configured for scanning!
> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,MailScanner,
> <http://192.185.77.182/%7Epowerfir/,MailScanner,>"2014-06-17
> 16:04:03","2014-06-17 16:04:03",[ENDS]
> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Scheduled
> <http://192.185.77.182/%7Epowerfir/,Scheduled> Import,"2014-06-17
> 16:04:03","",[STARTS]
>
> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Scheduled
> <http://192.185.77.182/%7Epowerfir/,Scheduled> Import,"2014-06-17
> 16:04:03","2014-06-17 16:04:03",[ENDS]
> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Instance,
> <http://192.185.77.182/%7Epowerfir/,Instance,>"2014-06-17
> 16:04:03","2014-06-17 16:04:03",[ENDS]
>
>
> Appreciate your help
>
>
> Thanks
> Sutharsan Jeganathan
>
>
> On Tue, Jun 17, 2014 at 3:06 PM, Uma S <uma.s at vtiger.com> wrote:
>
>> Hi,
>>
>> This might be a case, have you created any custom field for salesorder
>> module? which is included in mail but deleted from CRM. In which case this
>> might break.
>>
>>
>> On Tue, Jun 17, 2014 at 10:26 AM, ajstharsan at gmail.com <
>> ajstharsan at gmail.com> wrote:
>>
>>> Hi
>>>
>>> Thanks,
>>>
>>> I checked the table , the record is there and out going server is
>>> already configured.
>>>
>>> But the mail is not sent.
>>>
>>> I am in 6.1
>>>
>>> Is there any other place to check?
>>>
>>>
>>>
>>>
>>> Sent from my HTC
>>>
>>> ----- Reply message -----
>>> From: "Rishab K" <rishab.k at vtiger.com>
>>> To: <vtigercrm-developers at lists.vtigercrm.com>
>>> Subject: [Vtigercrm-developers] Vtiger 6.1 Workflow send email is not
>>> working
>>> Date: Tue, Jun 17, 2014 09:55
>>>
>>> Hello Sutharsan,
>>>
>>> Send email task within workflows works fine for me.I created a Workflow
>>> under salesorder module with conditions.
>>>
>>> Step 1:Every save of record.
>>> Step 2.Field value conditions
>>> Step 3.Send email with respective fields pertaining to respective field
>>> values.
>>>
>>> As soon as I saved the invoice waited for 15 min as the cron was setup
>>> for 15 min and then received the mail with fields values.
>>>
>>> One quick way to troubleshoot is to check the entry of
>>> com_vtiger_workflowtask_queue of your databse, to see if the entry for
>>> saved Salesorder record is created or not!!
>>>
>>> Not to mention ,but you should have your Outgoing server configured in
>>> the CRM.
>>>
>>> Thanks
>>>
>>>
>>> On Tue, Jun 17, 2014 at 8:27 AM, Sutharsan Jeganathan <
>>> ajstharsan at gmail.com> wrote:
>>>
>>>> Hi
>>>>
>>>> I can see the vtiger 6.1 with workflows working.
>>>>
>>>> I have added the cron and it is also working.
>>>>
>>>> But in a workflow under Sales order module, the email is not sent. But
>>>> within the same workflow other tasks are fine, example updating fields.
>>>>
>>>>
>>>> I couldn't see any updates under workflow module through SVN
>>>>
>>>> Is this feature still pending?
>>>>
>>>>
>>>> Thanks
>>>> Sutharsan Jeganathan
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>>
>>>
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>>
>> --
>> With
>> Best Regards
>> Uma.S
>> Vtiger Team
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
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