[Vtigercrm-developers] Vtiger 6.1 Workflow send email is not working

[Uma S]

That's great :) Thanks for updating the solution.


With
Regards
Uma S
Vtiger Team


On Wed, Jun 18, 2014 at 8:04 PM, Sutharsan Jeganathan <ajstharsan at gmail.com>
wrote:

> HI All
>
> I have solved this problem with below two fixes
>
> 1) Removed the  customfields from workflow email templates which hv been
> deleted from layout manager. Thank you for this clue.
> 2) Wrong php executable location given in vtigercron.sh. That can be my
> fault.
>
>
> Thanks again for all of you
>
>
> Regards
> Sutharsan Jeganathan
>
>
> On Tue, Jun 17, 2014 at 9:51 PM, Sutharsan Jeganathan <
> ajstharsan at gmail.com> wrote:
>
>> Hi Uma
>>
>> Thank you.  Your comment can be a good reason for the workflow failure.
>>
>> Unfortunatly, I have removed all the custom fields I have in the sales
>> order workflow in email and tried it. But still no luck
>>
>> My Cron returns below. I wonder whether anything wrong in this area
>>
>> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Instance,
>> <http://192.185.77.182/%7Epowerfir/,Instance,>"2014-06-17
>> 16:04:03","",[STARTS]
>> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Workflow,
>> <http://192.185.77.182/%7Epowerfir/,Workflow,>"2014-06-17
>> 16:04:03","",[STARTS]
>>
>> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Workflow,
>> <http://192.185.77.182/%7Epowerfir/,Workflow,>"2014-06-17
>> 16:04:03","2014-06-17 16:04:03",[ENDS]
>> [INFO] RecurringInvoice - not ready to run as the time to run again is
>> not completed
>> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,SendReminder,
>> <http://192.185.77.182/%7Epowerfir/,SendReminder,>"2014-06-17
>> 16:04:03","",[STARTS]
>>
>> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,SendReminder,
>> <http://192.185.77.182/%7Epowerfir/,SendReminder,>"2014-06-17
>> 16:04:03","2014-06-17 16:04:03",[ENDS]
>> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,MailScanner,
>> <http://192.185.77.182/%7Epowerfir/,MailScanner,>"2014-06-17
>> 16:04:03","",[STARTS]
>> No mailbox configured for scanning!
>> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,MailScanner,
>> <http://192.185.77.182/%7Epowerfir/,MailScanner,>"2014-06-17
>> 16:04:03","2014-06-17 16:04:03",[ENDS]
>> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Scheduled
>> <http://192.185.77.182/%7Epowerfir/,Scheduled> Import,"2014-06-17
>> 16:04:03","",[STARTS]
>>
>> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Scheduled
>> <http://192.185.77.182/%7Epowerfir/,Scheduled> Import,"2014-06-17
>> 16:04:03","2014-06-17 16:04:03",[ENDS]
>> [CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Instance,
>> <http://192.185.77.182/%7Epowerfir/,Instance,>"2014-06-17
>> 16:04:03","2014-06-17 16:04:03",[ENDS]
>>
>>
>> Appreciate your help
>>
>>
>> Thanks
>> Sutharsan Jeganathan
>>
>>
>> On Tue, Jun 17, 2014 at 3:06 PM, Uma S <uma.s at vtiger.com> wrote:
>>
>>> Hi,
>>>
>>> This might be a case, have you created any custom field for salesorder
>>> module? which is included in mail but deleted from CRM. In which case this
>>> might break.
>>>
>>>
>>> On Tue, Jun 17, 2014 at 10:26 AM, ajstharsan at gmail.com <
>>> ajstharsan at gmail.com> wrote:
>>>
>>>> Hi
>>>>
>>>> Thanks,
>>>>
>>>> I checked the table , the record is there and out going server is
>>>> already configured.
>>>>
>>>> But the mail is not sent.
>>>>
>>>> I am in 6.1
>>>>
>>>> Is there any other place to check?
>>>>
>>>>
>>>>
>>>>
>>>> Sent from my HTC
>>>>
>>>> ----- Reply message -----
>>>> From: "Rishab K" <rishab.k at vtiger.com>
>>>> To: <vtigercrm-developers at lists.vtigercrm.com>
>>>> Subject: [Vtigercrm-developers] Vtiger 6.1 Workflow send email is not
>>>> working
>>>> Date: Tue, Jun 17, 2014 09:55
>>>>
>>>> Hello Sutharsan,
>>>>
>>>> Send email task within workflows works fine for me.I created a Workflow
>>>> under salesorder module with conditions.
>>>>
>>>> Step 1:Every save of record.
>>>> Step 2.Field value conditions
>>>> Step 3.Send email with respective fields pertaining to respective field
>>>> values.
>>>>
>>>> As soon as I saved the invoice waited for 15 min as the cron was setup
>>>> for 15 min and then received the mail with fields values.
>>>>
>>>> One quick way to troubleshoot is to check the entry of
>>>> com_vtiger_workflowtask_queue of your databse, to see if the entry for
>>>> saved Salesorder record is created or not!!
>>>>
>>>> Not to mention ,but you should have your Outgoing server configured in
>>>> the CRM.
>>>>
>>>> Thanks
>>>>
>>>>
>>>> On Tue, Jun 17, 2014 at 8:27 AM, Sutharsan Jeganathan <
>>>> ajstharsan at gmail.com> wrote:
>>>>
>>>>> Hi
>>>>>
>>>>> I can see the vtiger 6.1 with workflows working.
>>>>>
>>>>> I have added the cron and it is also working.
>>>>>
>>>>> But in a workflow under Sales order module, the email is not sent. But
>>>>> within the same workflow other tasks are fine, example updating fields.
>>>>>
>>>>>
>>>>> I couldn't see any updates under workflow module through SVN
>>>>>
>>>>> Is this feature still pending?
>>>>>
>>>>>
>>>>> Thanks
>>>>> Sutharsan Jeganathan
>>>>>
>>>>> _______________________________________________
>>>>> http://www.vtiger.com/
>>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>>
>>>
>>>
>>>
>>> --
>>> With
>>> Best Regards
>>> Uma.S
>>> Vtiger Team
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>
> _______________________________________________
> http://www.vtiger.com/
>



-- 
With
Best Regards
Uma.S
Vtiger Team
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