[Vtigercrm-developers] Vtiger 6.1 Workflow send email is not working

[Sutharsan Jeganathan]

Hi Uma

Thank you.  Your comment can be a good reason for the workflow failure.

Unfortunatly, I have removed all the custom fields I have in the sales
order workflow in email and tried it. But still no luck

My Cron returns below. I wonder whether anything wrong in this area

[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Instance,
<http://192.185.77.182/%7Epowerfir/,Instance,>"2014-06-17
16:04:03","",[STARTS]
[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Workflow,
<http://192.185.77.182/%7Epowerfir/,Workflow,>"2014-06-17
16:04:03","",[STARTS]

[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Workflow,
<http://192.185.77.182/%7Epowerfir/,Workflow,>"2014-06-17
16:04:03","2014-06-17 16:04:03",[ENDS]
[INFO] RecurringInvoice - not ready to run as the time to run again is not
completed
[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,SendReminder,
<http://192.185.77.182/%7Epowerfir/,SendReminder,>"2014-06-17
16:04:03","",[STARTS]

[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,SendReminder,
<http://192.185.77.182/%7Epowerfir/,SendReminder,>"2014-06-17
16:04:03","2014-06-17 16:04:03",[ENDS]
[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,MailScanner,
<http://192.185.77.182/%7Epowerfir/,MailScanner,>"2014-06-17
16:04:03","",[STARTS]
No mailbox configured for scanning!
[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,MailScanner,
<http://192.185.77.182/%7Epowerfir/,MailScanner,>"2014-06-17
16:04:03","2014-06-17 16:04:03",[ENDS]
[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Scheduled
<http://192.185.77.182/%7Epowerfir/,Scheduled> Import,"2014-06-17
16:04:03","",[STARTS]

[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Scheduled
<http://192.185.77.182/%7Epowerfir/,Scheduled> Import,"2014-06-17
16:04:03","2014-06-17 16:04:03",[ENDS]
[CRON],"1403021043.87",http://powerfrm.lk/~powerfir/,Instance,
<http://192.185.77.182/%7Epowerfir/,Instance,>"2014-06-17
16:04:03","2014-06-17 16:04:03",[ENDS]


Appreciate your help


Thanks
Sutharsan Jeganathan


On Tue, Jun 17, 2014 at 3:06 PM, Uma S <uma.s at vtiger.com> wrote:

> Hi,
>
> This might be a case, have you created any custom field for salesorder
> module? which is included in mail but deleted from CRM. In which case this
> might break.
>
>
> On Tue, Jun 17, 2014 at 10:26 AM, ajstharsan at gmail.com <
> ajstharsan at gmail.com> wrote:
>
>> Hi
>>
>> Thanks,
>>
>> I checked the table , the record is there and out going server is already
>> configured.
>>
>> But the mail is not sent.
>>
>> I am in 6.1
>>
>> Is there any other place to check?
>>
>>
>>
>>
>> Sent from my HTC
>>
>> ----- Reply message -----
>> From: "Rishab K" <rishab.k at vtiger.com>
>> To: <vtigercrm-developers at lists.vtigercrm.com>
>> Subject: [Vtigercrm-developers] Vtiger 6.1 Workflow send email is not
>> working
>> Date: Tue, Jun 17, 2014 09:55
>>
>> Hello Sutharsan,
>>
>> Send email task within workflows works fine for me.I created a Workflow
>> under salesorder module with conditions.
>>
>> Step 1:Every save of record.
>> Step 2.Field value conditions
>> Step 3.Send email with respective fields pertaining to respective field
>> values.
>>
>> As soon as I saved the invoice waited for 15 min as the cron was setup
>> for 15 min and then received the mail with fields values.
>>
>> One quick way to troubleshoot is to check the entry of
>> com_vtiger_workflowtask_queue of your databse, to see if the entry for
>> saved Salesorder record is created or not!!
>>
>> Not to mention ,but you should have your Outgoing server configured in
>> the CRM.
>>
>> Thanks
>>
>>
>> On Tue, Jun 17, 2014 at 8:27 AM, Sutharsan Jeganathan <
>> ajstharsan at gmail.com> wrote:
>>
>>> Hi
>>>
>>> I can see the vtiger 6.1 with workflows working.
>>>
>>> I have added the cron and it is also working.
>>>
>>> But in a workflow under Sales order module, the email is not sent. But
>>> within the same workflow other tasks are fine, example updating fields.
>>>
>>>
>>> I couldn't see any updates under workflow module through SVN
>>>
>>> Is this feature still pending?
>>>
>>>
>>> Thanks
>>> Sutharsan Jeganathan
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
>
> --
> With
> Best Regards
> Uma.S
> Vtiger Team
>
> _______________________________________________
> http://www.vtiger.com/
>
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