[Vtigercrm-developers] Asterisk Good News

[Prasad]

We don't have in-house expertise working with AMI.

VtigerAsteriskApp is a web-app that connects AGI and Vtiger CRM -
does no magic  other than proxying the requests to AGI using the library
<https://github.com/srt/asterisk-java>.
We have no short-term plans to make it open-souce than making
the distribution  will be made freely downloadable.

We would follow up on the issue reported soon.

Regards,
Prasad

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On Wed, Aug 27, 2014 at 4:43 AM, vtiger at camden.net <vtiger at camden.net>
wrote:

> try [from-trunk] or any other context that only fires on inbound call from
> outside, should take care of that issue
>
>
> though this is not ready for production, after a week of testing its
> unstable
>
> worked fine for a few days, then:
>
> it got stuck in endless loop repetitively notifying vtiger users of a
> inbound call
>
> over the weekend it did something in which all extensions that where in
> vtiger no longer ring though call queues, even after removing them from
> vtiger, all the extensions that where not in vtiger still work
>
> now we are dealing trying to deal with (on click to call)
>
> the webapp.sh data stream reports
>
> ug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
> INFO: Sending call originate request to asterisk
> Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
> INFO: Context:[vtiger_outbound]
> Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
> INFO: From: 101 -> To: 18032433300
> Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
> INFO: Outgoing Call Response: Error
> Aug 26, 2014 5:43:29 PM com.vtiger.apps.asterisk.webapp.helpers.b a
> INFO: Asterisk Response: Extension does not exist.
>
>
>
> no data seen in AMI, CLI, or agi.sh, and it never has wrote any file to
> its log directory
>
> 101 is a good extension, we can send an origination command directly to
> AMI and it works just fine
>
>
> our primary business is hosting PBX, some of our clients have requested a
> hosted CRM to go along with it, to replace products like ACT that work just
> fine with click to call and notification via TAPI drivers
>
> we have some big concerns about this closed source java based AGI
> approach, its not needed for anything vtiger is really trying to do, at
> least as advertised, and it seems to want to take over and be a mini PBX
> inside the PBX, its making its own CDR records, forcing all calls to be
> recorded, and we are not sure what else but its apparently capable of
> changing how extensions work in call queues
>
> it would be nice if vtiger developers just gave in and used the AMI for
> origination and notification (they are doing that anyway in there AGI) and
> used SQL to tie vtiger records to Asterisk CDR records and call recordings
> if any even exist
>
> if this dont get fixed and these issues get addressed soon, we may look
> into trying to fool vtiger into firing our own php AGI for click to call,
> and just use the our own windows system tray call notification, or start
> looking into other CRM solutions altogether
>
>
>
>
>
> ------------------------------
> *From*: "Zebra Hosting" <support at zebrahosting.eu>
> *Sent*: Tuesday, August 26, 2014 12:36 PM
>
> *To*: "vtigercrm-developers at lists.vtigercrm.com" <
> vtigercrm-developers at lists.vtigercrm.com>
> *Subject*: Re: [Vtigercrm-developers] Asterisk Good News
>
> Had some time to play around with the PBX setup:
>
> Setup is a fresh AsteriskNow with one trunk (voipbuster) where I only
> allow to call out to my own mobile phone for now.
> In and out calling works fine. Internal too.
>
> Allow SIP guests and Allow Anonymus inbound SIP calls are both off for
> security. (Unbelievable amount of idiots trying to hack in there)
> 0.0.0.0/0.0.0.0 is denied but 127.0.0.1, office and vTiger IP are allowed.
>
> setup a manager called vtiger with the same permit/deny and basically all
> rights. Did not work so went back to admin user/manager for now.
>
> In the ³from-internal context I have exten =>
> _X.,1,agi(agi://127.0.0.1/incoming.agi) but it stops all internal calls...
>
> Any suggestions?
>
> _______________________________________________
> http://www.vtiger.com/
>
> _______________________________________________
> http://www.vtiger.com/
>
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