[Vtigercrm-developers] Fwd: Fwd: Fwd: Fwd: Fwd: Re: Asterisk Connector & Asterisk 11

Mon Aug 18 00:56:13 GMT 2014

-------- Original Message --------
Subject: [Vtigercrm-developers] Fwd: Fwd: Fwd: Fwd: Re: Asterisk Connector & Asterisk 11
Date: Sun, 17 Aug 2014 17:10:26 -0700
From: Vic Cekvenich <vic.cvc at gmx.com>
Reply-To: vtigercrm-developers at lists.vtigercrm.com
To: vtigercrm-developers at lists.vtigercrm.com

-------- Original Message --------
Subject: [Vtigercrm-developers] Fwd: Fwd: Fwd: Re: Asterisk Connector & Asterisk 11
Date: Sun, 17 Aug 2014 16:50:01 -0700
From: Vic Cekvenich <vic.cvc at gmx.com>
Reply-To: vtigercrm-developers at lists.vtigercrm.com
To: vtigercrm-developers at lists.vtigercrm.com

-------- Original Message --------
Subject: [Vtigercrm-developers] Fwd: Fwd: Re: Asterisk Connector & Asterisk 11
Date: Sun, 17 Aug 2014 16:30:08 -0700
From: Vic Cekvenich <vic.cvc at gmx.com>
Reply-To: vtigercrm-developers at lists.vtigercrm.com
To: vtigercrm-developers at lists.vtigercrm.com

-------- Original Message --------
Subject: [Vtigercrm-developers] Fwd: Re:  Asterisk Connector & Asterisk 11
Date: Sun, 17 Aug 2014 15:07:45 -0700
From: Vic Cekvenich <vic.cvc at gmx.com>
Reply-To: vtigercrm-developers at lists.vtigercrm.com
To: vtigercrm-developers at lists.vtigercrm.com

-------- Original Message --------
Subject: 	Re: [Vtigercrm-developers] Asterisk Connector & Asterisk 11
Date: 	Tue, 12 Aug 2014 20:07:40 -0400
From: 	vtiger at camden.net <vtiger at camden.net>
Reply-To: 	vtiger at camden.net, vtigercrm-developers at lists.vtigercrm.com
To: 	Rishab K <rishab.k at vtiger.com>, 
vtigercrm-developers at lists.vtigercrm.com 
<vtigercrm-developers at lists.vtigercrm.com>

we got this working under rev 14179, not 14176 as you suggested, but its 
buggy

everything works fine until you run a "core restart gracefully" or "core 
restart now" on asterisk CLI

then we get 100% CPU for 10 minutes then
Fatal error: Maximum execution time of 600 seconds exceeded in 
/var/www/html/admin/libraries/php-asmanager.php on line 276

then CPU usage jumps around

we have tracked CPU usage to AGI.sh

vtiger also gets stuck in a endless loop poping up the last incomming 
call every 3-5 seconds after the CLI restart and click to call pops up 
with "call failed"

a soft restart of the server does not fix

full power down fixes, until the next time you restart asterisk

we are going though logs to see if it possible anything on our setup

to go from 14176 to 14179 and get PBX manager to work, we had to delete 
the vtiger directory, delete vtiger database, svn new copy, is there a 
command we can run to get vtiger to correctly update everything after 
each svn??

there still is not settings under "my preferences" to disable inbound 
notification as suggested

forcing all calls to record, is probably a better sounding idea then it 
is in practice, there are many places this is not legal to do with out 
consent from all parties on call, also you can not expect for all calls 
to go though vtiger.... it may be better to query the Asterisk CDR 
database for call records to tie to vtiger and if recording happens to 
be turned on link to the file audio file asterisk makes, in other words 
let the asterisk administrators and PBX owners decide when and what 
calls are going to be recorded via Asterisk, then you should have check 
box in PBX Manager if they want vtiger users to even have access to the 
recordings, I dont think many companies are going to want regular 
employees having access to recordings, its a very large liability

------------------------------------------------------------------------
*From*: "Rishab K" <rishab.k at vtiger.com>
*Sent*: Monday, August 11, 2014 12:13 PM
*To*: vtiger at camden.net
*Subject*: Re: [Vtigercrm-developers] Asterisk Connector & Asterisk 11

Hi,

Please provide us temporary access to your Asterisk server where Vtiger 
connector is installed so that we can verify from our end. Along with 
this share the credentials of the user where the Vtiger 6.1 is installed 
so that debugging the issue will be easier.

*AGI vs AMI:*
Based on the suggestions from the previous I want to clarify few points 
that Why AGI and AMI? Why can't we use AMI alone?

I agree with the scenario that you related with webform where in you 
want to update the personal information of the customer through webform. 
Same you can relate to PBXManger, using AGI we can update the call the 
records everytime when asterisk trigers a new event. Suppose for an 
inbound call, if second leg is answered then asterisk would trigger 
"Bridge Event" specifing who is the source and target and other info. So 
until the call gets terminated asterisk be trigerring new events by 
updating few parameters.

In this case based on the events generated, Vtiger connector would parse 
the events and notify Vtiger regarding type of event and Vtiger will 
decide what needs to be done like to create new record or update the 
existing record.

Asterisk <-> Vtiger Connector (AGI request) <-> Vtiger (Http request)

*Why AGI? Why not AMI alone?*
Earlier version of PBXManager had a client file which used to connect to 
Asterisk server and wait for the events that are triggered by asterisk, 
parse and update in Vtiger. This was completely based on AMI alone where 
in Vtiger had to request Asterisk and check if there are any new events 
every seconds which is not proper or effient way as it would affect the 
performance of the product and some times overload server also.

Hence Vtiger Connector was written so the we can eleminate the need of 
polling or requesting asterisk every second. Based on the AGI URL 
sepecified in asterisk, asterisk knows where the connector is and will 
forward the event to connector. Connector has the information about 
Vtiger, it parses the event and sends HTTP request to connector and 
viceversa.

We may achieve complete process using AMI alone but it has so many 
disadvantages which are overcomed using AGI.

*Incoming Call Popup:*
These are action mappings that are added in profiles. So each profile 
under PBXManager, there will be two check boxes with these action names.

Currently we have provided an option where in you can restrict the calls 
to particular profile so that all the users who belong to that profile 
will not receive calls. But if you want to restrict few users from one 
profile then currently there is no option(except removing extension from 
"CRM Phone Extension"). May be as suggested we need to add "checkbox" in 
MyPreference so that user can restrict incoming calls.

*Closing Incoming Call Popup:*
Currently if the popup is closed, it will be closed permanently. But as 
you suggested it would be great if we can allow users to set the time in 
MyPreferences so that popup will reappear based on the value they 
configure here(similar to default event duration).

Regards,
Rishab

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